# Recovering Duo 2-Factor Account

**When you setup your Duo 2-Factor Account, it's important to setup [Duo Restore](https://help.duo.com/s/article/duo-restore?language=en_US) to ensure easy account recovery if you get a new device or your account is deleted off your original device. However, if you did not enable Duo Restore before getting a new device do not fear, you can still recover your account by contacting the SJSU IT Help Desk. Follow the instructions below:**

1. File an [IT Ticket](https://isupport.sjsu.edu/mlml) and include your name, and your SJSU email address and ID number.
2. When your request is processed, you will be sent a temporary bypass code. 
    1. Visit the SJSU Duo MFA Settings page: [https://sjsu.okta.com/signin/verify/duo/web](https://sjsu.okta.com/signin/verify/duo/web)
    2. Enter this code when prompted for a Duo code:   
        [![image-1634258396430.png](https://kb.mlml.sjsu.edu/uploads/images/gallery/2021-10/scaled-1680-/image-1634258396430.png)](https://kb.mlml.sjsu.edu/uploads/images/gallery/2021-10/image-1634258396430.png)
    3. Follow the directions on the SJSU Duo setup page to add your new device as a Duo authentication device: [https://www.sjsu.edu/it/services/computer-security/duo/](https://www.sjsu.edu/it/services/computer-security/duo/)