Adobe Creative Cloud Information & Installation

The Adobe Creative Cloud (CC) Package provides many creative editing tools for Windows and OS X including Acrobat, Illustrator, Photoshop, Dreamweaver, Premiere, and more. Adobe CC is available to SJSU and CSUMB faculty, staff, and students at no-cost for the entire duration of their affiliation with either institution.


System Requirements

Installation of Adobe CC requires 50 GB of free space on the hard drive (HD). Please make sure that your computer system meets the requirements and has sufficient HD space before beginning the installation. System requirements for Mac OSX and Windows may be found here.


Adobe CC Access & Installation Procedure

SJSU Faculty, Staff, and Students

NOTE: Follow this procedure to access Adobe Creative Cloud on both personal and state/foundation owned computers. You will be able to install Adobe CC on as many computers as you like and actively use Adobe Apps on two computers at a time.

  1. Fill out the Adobe Access Form using your SJSUOne ID and password
    1. Student Adobe Access Form
    2. Faculty/Staff Adobe Access Form
  2. If you are eligible, click Register

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  3.  You will receive an email from Adobe to your SJSU gmail account within a few hours of submitting the form.
  4. Open the email and click Get Started

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  5. Sign into SJSU's single sign on portal by entering your SJSU ID and password and verify using DUO
  6. You will be redirected to Adobe's homepage where you will see the option to install Adobe CC
  7. For detailed instructions on how to install Adobe CC and Adobe Apps reference this Installation and Resource Guide

CSUMB Faculty, Staff, and Students

NOTE: Follow this procedure to access Adobe Creative Cloud on both personal and state/foundation owned computers. You will be able to install Adobe CC on as many computers as you like and actively use Adobe Apps on two computers at a time.

  1. Navigate to adobe.com
  2. Click Sign In in the upper right corner and enter your CSUMB email address
  3. Click Continue
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  4. You will be redirected to CSUMB's single sign on, enter your username and password
  5. You will again be redirected back to Adobe's website, and you now have access to Adobe CC
    1. Here you can install the Adobe CC app onto your computer and use it to install the programs you want from the Adobe CC App

Troubleshooting

Adobe CC displays "You don't have access to manage apps" error when installing apps
  1. Sign out of the Creative Cloud Desktop app and close it
  2. Open File Explorer (windows) or Finder (mac) and navigate to the ServiceConfig.xml file:
    • Windows: C:\Program Files (x86)\Common Files\Adobe\OOBE\Configs\ServiceConfig.xml
    • MacOS: Macintosh HD/Library/Application Support/Adobe/OOBE/Configs/ServiceConfig.xml
  3. Copy ServiceConfig.xml to your desktop
  4. Open the copy of the ServiceConfig.xml file with Notepad (windows) or TextEdit (mac)
  5. Change the following line from
    • <panel><name>AppsPanel</name><visible>false</visible></panel>
      to
    • <panel><name>AppsPanel</name><visible>true</visible></panel>
  6. Save the copy of the ServiceConfig.xml file to your desktop
  7. Rename the original ServiceConfig.xml file in the Configs folder to ServiceConfig-old.xml
  8. Copy and paste the altered ServiceConfig.xml file from your desktop into the Configs folder
  9. Restart your computer
  10. You should now no longer receive the error message when installing new apps

Additionally, here are some video walkthroughs of the procedure described above:


Revision #31
Created Tue, Feb 19, 2019 11:55 PM by Jennifer Gonzales
Updated Wed, Feb 9, 2022 6:48 PM by Alora Yarbrough