# Cisco Phone & Voicemail Quick Tips

**A great guide for operating Cisco phones can be found [here](https://www.cisco.com/c/dam/en/us/td/docs/voice_ip_comm/cuipph/9971_9951_8961/8_5/english/quick_reference/qrcrd_rt911.pdf), however below you will find tips on how to perform the most common functions.**

1. **Make a call**  
    Internal: simply dial the full number or 1 + the 4-digit extension  
    External: dial 71 + the full number (including area code)
2. **Access your phone history**  
    Select Applications [![Screen-Shot-2019-09-12-at-9.45.01-AM.png](https://kb.mlml.sjsu.edu/uploads/images/gallery/2019-09-Sep/scaled-840-0/Screen-Shot-2019-09-12-at-9.45.01-AM.png)](https://kb.mlml.sjsu.edu/uploads/images/gallery/2019-09-Sep/Screen-Shot-2019-09-12-at-9.45.01-AM.png), then **call history**
3. **Place a call on hold**  
    Select Hold [![Screen-Shot-2019-09-12-at-9.46.30-AM.png](https://kb.mlml.sjsu.edu/uploads/images/gallery/2019-09-Sep/scaled-840-0/Screen-Shot-2019-09-12-at-9.46.30-AM.png)](https://kb.mlml.sjsu.edu/uploads/images/gallery/2019-09-Sep/Screen-Shot-2019-09-12-at-9.46.30-AM.png)  
    To resume the call, press the **Resume** soft key
4. **Transfer a call**  
    Select transfer [![Screen-Shot-2019-09-12-at-9.50.48-AM.png](https://kb.mlml.sjsu.edu/uploads/images/gallery/2019-09-Sep/scaled-840-0/Screen-Shot-2019-09-12-at-9.50.48-AM.png)](https://kb.mlml.sjsu.edu/uploads/images/gallery/2019-09-Sep/Screen-Shot-2019-09-12-at-9.50.48-AM.png), dial the number, press the transfer button again
5. **Start a conference call**  
    Select Conference [![Screen-Shot-2019-09-12-at-9.51.42-AM.png](https://kb.mlml.sjsu.edu/uploads/images/gallery/2019-09-Sep/scaled-840-0/Screen-Shot-2019-09-12-at-9.51.42-AM.png)](https://kb.mlml.sjsu.edu/uploads/images/gallery/2019-09-Sep/Screen-Shot-2019-09-12-at-9.51.42-AM.png), dial the new participant, press the conference button again
6. **Silence the ringer**  
    Press the **volume** button down once [![Screen-Shot-2019-09-12-at-9.52.43-AM.png](https://kb.mlml.sjsu.edu/uploads/images/gallery/2019-09-Sep/scaled-840-0/Screen-Shot-2019-09-12-at-9.52.43-AM.png)](https://kb.mlml.sjsu.edu/uploads/images/gallery/2019-09-Sep/Screen-Shot-2019-09-12-at-9.52.43-AM.png)
7. **Change Voicemail Pin/Password**  
    Select Voice Mail ![](https://kb.mlml.sjsu.edu/uploads/images/gallery/2019-02-Feb/scaled-840-0/image-1550619500705.png) and enter your current pin  
    Press 4 > 3 > 1  
    Enter a new pin and press #  
    Enter the new pin again to confirm it and press #
8. **Access your voicemail**  
    Select Voice Mail ![](https://kb.mlml.sjsu.edu/uploads/images/gallery/2019-02-Feb/scaled-840-0/image-1550619500705.png) Enter your pin
9. **Change your name in your voice mail greeting**  
    Select Voice Mail ![](https://kb.mlml.sjsu.edu/uploads/images/gallery/2019-02-Feb/scaled-840-0/image-1550619500705.png) and enter your pin  
    Press 4 for Setup Options  
    Press 3 for Preferences  
    Press 2 for Recorded Name  
    Follow the prompts
10. **Add speed dial numbers to your phone** Speed Dial configuration must be performed by the phone system administrator.   
    Please [submit an IT Helpdesk Ticket](https://helpdesk.mlml.calstate.edu) to request speed dials for your phone. Each phone can have up to 4 speed dials.   
    Please provide the number and the name you want associated with each number.

**Additional useful information is available on the [SJSU IT website](http://www.sjsu.edu/it/services/network/phones.php).**

**More information about the Cisco voicemail system is available, [here](http://www.sjsu.edu/it/docs/connectivity/VoicemailOnlyUserGuide.pdf).**