Cisco Phone & Voicemail Quick Tips

A great guide for operating Cisco phones can be found here , however below you will find tips on how to perform the most common functions. 

 

 Make a call Internal: simply dial the full number or 1 + the 4-digit extension External: dial 71 + the full number (including area code) 

 Access your phone history Select Applications , then call history 

 Place a call on hold Select Hold To resume the call, press the Resume soft key 

 Transfer a call Select transfer , dial the number, press the transfer button again 

 Start a conference call Select Conference , dial the new participant, press the conference button again 

 Silence the ringer Press the volume button down once 

 Change Voicemail Pin/Password Select Voice Mail and enter your current pin Press 4 > 3 > 1 Enter a new pin and press # Enter the new pin again to confirm it and press # 

 Access your voicemail Select Voice Mail Enter your pin 

 Change your name in your voice mail greeting Select Voice Mail and enter your pin Press 4 for Setup Options Press 3 for Preferences Press 2 for Recorded Name Follow the prompts 

 Add speed dial numbers to your phone Speed Dial configuration must be performed by the phone system administrator. Please submit an IT Helpdesk Ticket to request speed dials for your phone. Each phone can have up to 4 speed dials. Please provide the number and the name you want associated with each number. 

 

 Additional useful information is available on the SJSU IT website . 

 More information about the Cisco voicemail system is available,  here .