Software

Learn what software is available and the installation processes.

General Software

General Software

Software Availability (link)

See the Software Availability page on the IT Website.

General Software

Service Level Agreements

Public/Outside Groups:

Wifi

Volunteers

Wifi
MLML Account
VPN

Students

WiFi
MLML Account
Email
VPN
Hardware
Software
Network Printing

MS Students

WiFi
MLML Account
Email
VPN
Hardware
Software
Network Printing

Faculty

WiFi
MLML Account
Email
VPN
Hardware
Software
Network Printing

Staff

WiFi
MLML Account
Email
VPN
Computer Provided
Hardware
Software
Network Printing
General Software

How to Register for & Purchase Software from the Spartan Store

 

The SJSU Spartan Store has a wide selection of software available to staff and faculty at significantly reduced prices.

 

Register

  1. Go to https://spartanshops.onthehub.com/
  2. Click Register in the upper right corner of the page.
  3. Enter your @sjsu.edu email address.
    NOTE: If you don't have access to/don't know your SJSU email address, please check the SJSU Services Introduction post.
  4. Enter your first name, your last name, and choose a password. Your SJSU email address should already be filled in. This will be your username when using the Spartan Store.
  5. Under Proof of Eligibility, there is a Group of which you are a member dropdown list. Select the option that reflects you.
  6. Complete the captcha and click Register.
  7. Find the most accurate options for the Which department/field of study do you work in, Which operating system do you use more often, and Where did you hear about us dropdowns, then click Save.
  8. A verification email will be sent to your SJSU email address. Follow the instructions in that email and you'll be able to start using the store.

 

Purchase

NOTE: Once you complete your purchase, save a copy of any product keys you receive in a safe place. The Spartan Store will not hold onto them for you forever. If you lose your product key you may have to buy the software again.

  1. Go to https://spartanshops.onthehub.com/ and login with your SJSU email address.
  2. Find the software you want by navigating the site or by using the Product Search bar.
    • Navigation
      1. Make sure you are on the Faculty/Staff tab if that matches your description. This will display the full list of software available to you.
      2. Use the tabs to find the product you need. For instance, if you're looking for Microsoft Office or Microsoft Windows, click the Microsoft tab.
        NOTE: The Show recent versions only checkbox sometimes hides software that it shouldn't, such as the Windows versions of Microsoft Office. Leave this unchecked or you risk the website hiding the software you're looking for.
      3. Click the icon for the software you want, then click Add to cart.
    • Search
      1. Simply type the software you want into the Product Search bar and hit Enter. Be non-specific - the base product name (such as "office") without any version numbers is best.
      2. Scroll to the software version you want, select it, and click Add to cart.
  3. Open your Shopping Cart located on the upper right side of the page. If everything looks correct to you, click Check Out.
  4. Follow the prompts and enter your billing information to complete your order.
General Software

Import and export Firefox bookmarks

Import bookmarks into Firefox:
(Restore backed-up or migrated bookmarks)
  1. Open Firefox.
  2. Select Library (stacked books icon) > Bookmarks > Show all Bookmarks.
  3. In the Library window, click Import and Backup >Import Data from Another Browser…..
    The Import Wizard will open.
  4. Select the browser that contains the bookmarks or other data that you want to use in Firefox and then continue to the next screens to make your selections and complete the import.
  5. If the Import Wizard does not list your other browser, you can still import bookmarks from another browser but you will need to first export and save those bookmarks as an HTML file. Visit the support site for your other browser if you need help with that.

For more information on importing bookmarks into Firefox from other browsers click here.

To learn how to import bookmarks into Firefox from another Firefox installation or profile, see Recovering important data from an old profile.

To learn how to import bookmarks into Firefox from an HTML file click here.


Export bookmarks out of Firefox:
(Back-up or migrate your bookmarks)
  1. Open Firefox.
  2. Select Library (stacked books icon) > Bookmarks > Show all Bookmarks.
  3. From the toolbar on the Library window, click Import and Backup > Export Bookmarks to HTML...
  4. In the Export Bookmarks File window that opens, choose a location to save the file, which is named bookmarks.html by default. The desktop is usually a good spot, but any place that is easy to remember will work.
  5. Click the Save button. The Export Bookmarks File window will close.
  6. Close the Library window.

For more information click here.

General Software

Installing Web Browser Extensions: Google Chrome, Safari, FireFox

Web browser extensions are popular add-ons that can aid in your day-to-day online activities and improve security. There are a lot to choose from, but simplicity is key. Only download extensions that you know you will use and benefit from on a regular basis. IMPORTANT NOTE: Always download from a reputable source and check reviews before downloading to stay safe.

Google Chrome:
  1. Visit the Google Chrome Extension Store
  2. Search for the extension you want or browse through the selection
  3. Click on the extension you wish to add
  4. Click Add to Chrome
  5. The extension will now appear in the top-right corner of the browser window
Safari:
  1. Open Safari
  2. Choose Safari > Safari Extensions
  3. Search for the extension you want or browse through the selection
  4. Click GET > INSTALL
  5. The extension will now appear to the left of the search bar
Firefox:
  1. Open Firefox
  2. Click on settings in the top-right corner
  3. Click Add-ons > Get Add-ons
  4. Search for the extension you want or browse through the selection
  5. Click Install
  6. The extension will now appear in the top-right corner of the browser window
General Software

Recommended Software (link)

Check out some software we recommend on our Recommended Software Page
General Software

Remote Software & Computer Access Procedure

There are times when you need to use a certain software application or device but do not have physical access. Instead, you can remotely access a device at MLML that has the software you need or computing capabilities. Below are the instructions on how to gain software & computing access remotely.

 

STEP 1: Identify Needs

 

STEP 2: Submit an IT Helpdesk Ticket

Once you know what you need, we can help you get access to it. Submit an IT Helpdesk Ticket with the information you uncovered from Step 1. Please do the research before submitting an IT Helpdesk Ticket so we know exactly what it is you are trying to accomplish.

 

STEP 3: Access MLML VPN

Once you have the go-ahead from the IT Department, setup access to the MLML network using VPN. You will need to be connected to the MLML network to access a device remotely.

Access the MLML Network using VPN Instructions

 

STEP 4: Launch Remote Desktop

NOTE: The following instructions are to connect to a Windows desktop computer from Windows or macOS.

IMPORTANT: You will need to configure the Windows computer to which you are connecting to allow Remote Desktop connections. Refer to the Troubleshooting section below to enable Remote Desktop connections

Windows:
Mac:

 

Troubleshooting:

If you followed all steps and are not able to connect to the remote desktop, it might be that the desktop you are trying to connect to is not setup with remote desktop. If you or someone else can access the desktop physically, use the following instructions to setup the device:

For more information: How to Use Microsoft's Remote Desktop Connection or How to remote access Windows 10 from Mac

General Software

General Software Information Reference Page (Link)

Follow this link to our Software landing page to find helpful links about software available to you.

Cloud-based Software

Google Drive, One Drive, etc...

Cloud-based Software

Cloud Backup - Google Drive

WHY Google Drive/ OneDrive? Some of the BENEFITS include:

Installing and Backing up FILES on Google Drive: Windows Computer

1. Download and Install Google Drive: https://www.google.com/drive/download/

2. Backing Up Your Computer Files:

OPTIONAL BUT RECOMMENDED

3. Set Up Automatic Backup:

Installing and Backing up FILES on Google Drive: Mac OS X

1. Download and Install Google Drive: https://www.google.com/drive/download/

2. Backing Up Your Computer Files:

OPTIONAL BUT RECOMMENDED

3. Set Up Automatic Backup

It’s highly recommended to periodically check your Google Drive to ensure all desired files are backed up and up to date.

That's it! You've successfully downloaded and installed Google Drive on your Windows/ Mac OS X computer and backed up your important files to the cloud.

Additionally, Google maintains an active support site: https://support.google.com/drive/

And then, there’s always YouTube! 

Need more help?  >>>> Submit a help ticket! We’re here to help you. 

Cloud-based Software

Cloud Backup - Microsoft OneDrive

Installing and Backing up FILES on Microsoft OneDrive: Windows Computer

If you are using a SJSU-provided computer OneDrive is pre-installed. You can find it in the Start Menu or by searching for it. Otherwise, follow the instructions below:

1. Download and Install OneDrive: https://drive.live.com/

2. Backing Up Your Computer Files:

Installing and Backing up FILES on Microsoft OneDrive: MAC OS X

1. Download and Install OneDrive: https://drive.live.com/ or Download From the Mac App Store.

 2. Backing Up Your Computer Files:

You have now installed OneDrive, set it up, and backed up your computer files to the cloud.

Need more help?  >>>> Submit a help ticket! We’re here to help you. 

Cloud-based Software

Migrating from Dropbox to Google Backup and Sync

 

  1. Create a folder on Google Drive (web interface) which you would like to have synced with your Dropbox files. 
  2. Download and Install Google Backup and Sync
  3. Click on the Google Backup and Sync tray icon or quick launch icon (looks like a cloud with an up arrow)
  4. A setup window will pop up
  5. Sign in to your MLML Google Account
  6. In the “My Laptop” section (May say “My Desktop” if you have a Desktop or “My Macbook”, etc.), uncheck all boxes.
  7. In the Google Drive section, check the folder in your Google Drive you created earlier for your Dropbox files. It will also sync everything not in a folder (In your Google Drive base folder).
    1. If you would like to sync your entire Google Drive, check "Sync My Drive to this computer" at the top.
  8. Move your Dropbox files into the folder with the name that you created earlier, within the Google Drive folder on your computer.
  9. Finish up and let your files sync (this will take awhile)
  10. You can access these settings later by clicking on the Google Backup And Sync icon, clicking the three vertical dots icon, and clicking preferences

Operating Systems

Find information about different operating systems.

Operating Systems

Recommended Operating Systems: MacOS & Windows

IT highly recommends using either macOS or Windows 10 operating systems. Keeping your operating system up to date with the most current upgrades available will allow your system to run at optimal performance and security levels.

macOS

Apple provides free upgrades to newer operating systems when they become available.

Big Sur

Once you have installed the latest operating system available, keep it up-to-date by enabling automatic updates by following the instructions here.

Windows

Microsoft's newest operating systems must be purchased before being installed.

Windows 10

Once you have installed the latest operating system available, keep it up-to-date by enabling automatic updates by following the instructions here.

Windows 7
Operating Systems

Computer Storage Management

 

NOTE: For image management, see our Image Management, Search, & Use Best Practices Page.

Disk Space Analyzers
  • Both Disk Inventory X and WinDirStat show the sizes of files and folders on your drive in a graphical tree map and in a list
  • For both programs, DO NOT delete any files in Windows Directory or Program Files Directory
  • Recommended that you delete files only in your Users Directory
Windows

WinDirStat - This is a program that may be used to analyze and manage hard drive disk space on Windows. This programs shows which folders, file types, and files are taking up the most space (e.g. ZIP, EXE, JPEG, etc.). Make sure you do not delete any important system files.

macOS

Disk Inventory X - This is a program that may be used to analyze and manage hard drive disk space on MacOS . This programs shows which folders, file types, and files are taking up the most space (e.g. MP3, ZIP, JPEG, etc.). Delete files by selecting the file and then click “Move To Trash”. Make sure you do not delete any important system files.

  • If error message “‘Disk Inventory X’ can’t be opened because it is from an unidentified developer”  is received, follow these instructions.

 

 

Determine Disk Use with Analyzers:
Windows
  • WinDirStat may be used to scan your entire system and shows which folders, file types, and files are using up the most space.
    1. Run WinDirStat
    2. If already downloaded, search for the application in your Start Menu
    3. Select the Drive you would like to analyze
    4. Click OK - the analyzing process will commence
    5. Below is what the results will look like, each color corresponds to a file or folder, and the size is equivalent to the percentage it takes up on your disk. You can see the file/folder name in the bottom of the window when you scroll over the section. 
    6. Right-Click a file/folder on the list or in the graphical tree to either “Move to Recycle Bin” or “Reveal in Folder”. The latter will allow you to select specific files in a folder to delete.
macOS
  • Disk Inventory X will provide a list of files taking up the most space. Delete files that you no longer need that are clogging up your disk.
    1. Run Disk Inventory X as an administrator
      • If Disk Inventory X installed previously, click Command + Space and type “Disk Inventory X” then Enter
    2. Select which Drive you’d like to analyze
    3. Click “Open Volume” - the program will start analyzing the Drive
    4. Below is an example of what your results will look like 
    5. The “Statistics” tab will show you which apps and files are taking up the most space
    6. Right-Click a file/folder on the list or in the graphical tree to either “Move to Trash” or “Reveal in Finder”. The latter will allow you to select specific files in a folder to delete.
  • For more tips on steps you can take to clear space, follow procedures listed on MacPaw.

 

Free-Up Disk Space
  • Start with cleaning up applications, files, photos, etc. that you no longer need on your computer. Empty your Trash/Recycling Bin on your computer.
Windows
  1. Open Windows Explorer
  2. Right-click on C: drive and select Properties
  3. Select Disk Cleanup
    • This program analyzes your hard drive and identifies files that are no longer of any use. After browsing the results, you can remove the unnecessary files
  4. Once Disk Cleanup has finished running, review files it found that are no longer of use<
    • Files to get rid of: temporary files, recycle bin, temporary internet files, and windows update cleanup files
    • DO NOT get rid of Windows ESD Installation Files
    • All other files should be reviewed by you
      • Here’s a guide on how to use Disk Cleanup safely and effectively from HowToGeek.
  5. Delete files and uninstall programs on your own:
    • Here’s another good guide from HowToGeek for more general disk space cleanup.
    • Good places to look for large sets of old files to delete:
      1. Downloads folder: Programs you’ve downloaded are generally installed, and then these installer files just end up wasting lots of space.
      2. Pictures / Videos folder: If there’s anything you don’t want any more. (Videos especially can take up tons of space)
      3. Documents folder: These shouldn’t take up lots of space, but cleaning up old things you have no need for is good practice.
      4. Periodically: Go to Control Panel > View By Category > Uninstall a Program, and uninstall any old programs you no longer use.
  • Deleting Temporary Files - Temporary files, such as “cab_” are found on your hard drive. These are reminiscent of Windows Update; deleting these files may free up some space on your hard drive.
  • To delete “cab_” files:
    1. Right click on the Windows icon.
    2. Go to File Explorer → This PC > OS: C in left sidebar
    3. Open Windows folder → Temp folder → Continue
    4. Scroll down to the files beginning with "cab_"
    5. Delete these “cab_” files
  • For more tips on how to clear disk space, go to Microsoft Disk Cleanup.
macOS
  • Though there are no “Disk Cleanup” equivalents for MacOS, here are some tips on how to manage and free-up storage space from Apple Support
Operating Systems

Computer Performance

macOS
macOS is Apple’s operating system for all Mac devices. For more information about macOS visit the macOS Apple Page.

 

About This Mac

  • This dialog shows you basic information about the manufacture date and hardware of your Mac.
  • Click the Apple icon at the top left of the screen on the menu bar.
  • Click About This Mac.
  • The dialog window with basic system information will pop up
  •  Click the System Report button for more detailed information for the advanced user.

System-Information.png

 

Activity Monitor

  • Similar to Task Manager for PC, Activity Monitor displays every program running on your Mac. You can manage these running programs and identify how they are affecting your Mac’s performance.
  • For more information visit Activity Monitor Support.

MacActivityMon.png

 

Uninstall Unnecessary Applications
  • One simple way to clear disk space and keep your computer running smoothly is to uninstall applications you don’t need or aren’t using.
  • NOTE: Make sure you know what the application function is before you delete it, some applications are key to keeping your computer functioning properly.
  • Find the list of applications: Open Finder → Applications (left side panel)
  • How to Uninstall Applications on Mac

 

Windows

Windows is Microsoft’s operating system for PCs. For more information about Windows visit the Microsoft Windows Page.

 

System Information

  • Windows also has a basic system information dialog, similar to About This Mac (OS Version, Processor, Memory, 32/64bit info)
  • Right click the This PC Icon on your Desktop and Click Properties.
    • If it isn't there, search "This PC" in the Search Box on your Taskbar.
  • This system information dialog should pop up

WinSysInfo.png

  • For more detailed and advanced info, download a third-party system info utility program like CPU-Z.
 

Task Manager

  • Similar to Activity Monitor for Mac, Task Manager displays every program running on your computer. You can manage these open programs and identify how they are affecting your computer’s performance.
  • You can access the Task Manager by pressing Ctrl-Alt-Delete (press all three keys at once). Once the screen changes color and a menu pops up, click Task Manager.
  • For more information visit About Task Manager.
 

Resource Monitor

  • The Resource (and Performance) Monitor in Windows allows the user to monitor CPU and memory usage, and disk and network activity in real time. It’s a great resource if your computer or your software is running slow and you’d like to see what program is causing the slowdown.
  • You can access the Resource Monitor by pressing Ctrl-Alt-Delete (press all three keys at once). Once the screen changes color and a menu pops up, click Task Manager. The Resource Monitor is a tab, Performance, within the Task Manager window.

 

 

  • There is a more detailed Resource Monitor within the Performance tab. At the bottom of the dialog window, there is a button Open Resource Monitor, with a speedometer icon. Click on this for a resource monitor where you can find details on which programs are eating up resources.
  • For more information visit PC World Resource Monitor.

 

Event Viewer

  • Log files such as security changes, administrative files, application files, etc. are all compiled for viewing in the Event Viewer. It can be very helpful in locating a source of a problem if your computer starts to have issues.
  • For more information visit How to Use Event Viewer.
  • To use Event Viewer to detect problems in your PC visit Microsoft Support - Event Viewer.

 

Uninstall Unnecessary Applications

  • One simple way to clear disk space and keep your computer running smoothly is to uninstall applications you don’t need/use.
  • NOTE: Make sure you know what the application function is before you delete it, some applications are key to keeping your computer functioning properly.
  • Find the list of applications by following these instructions.
  • How to Uninstall Windows Applications

 

3rd Party Tools

See the list of 3rd party tools below, or visit these websites:

 

Operating Systems

Change your macOS Login Password

 

macOS


How to change your macOS Login Password

Operating Systems

Change your Windows 10 Login Password

 

Windows 10


If you use a Microsoft account on your Windows 10 computer, you need to follow the instructions in Method 2 of this guide (or sign into the Microsoft online website) to change your password.

Method 1:

Change the Windows 10 Password from Control Panel

 

  1. Open the Control Panel. Set the View by option to Large icons. Click User Accounts.

     

  2. Click the Manage another account link.

     

  3. Click the user account that you want to change the password for.

     

  4. On the next screen, click the Change the password option.

     

  5. Type in your current password and then enter the new one you wish to use. Click Change password.

     

 


Method 2:

Change the Windows 10 Password from PC Settings

 

  1. Press the Windows + I keys together to open the Settings app. Click Accounts.

     

  2. Click Sign-in options on the left side, and click the Change button under Password section on the right side.

     

  3. Enter your current password and click Next.

     

  4. Enter and reenter a new password, and set a password hint. Click Next.

     

Operating Systems

Backing Up with Windows File History

 

 

Windows File History is a backup solution included with Windows 10 that behaves similarly to Apple’s Time Machine. These instructions assume you are running Windows 10.

Note that File History will backup all folders and their contents within your user account’s home directory (C:\Users\<your username>). That includes your Desktop, Documents, and Downloads folders among others.

Initial setup

  1. Press the Windows key/click the Start button.
  2. Type “backup” without quotes.
  3. The search results should include “Backup settings”. Click “Backup settings”.
  4. Click “Add a drive” to bring up a list of eligible backup drives.
  5. Select your USB backup hard drive.
    • Note that in this example a 32 GB USB flash drive is being used as the backup drive. This is an example only - use a USB hard drive for your backups.
  1. “Add a drive” should now be replaced with an on/off switch for “Automatically back up my files” with the switch in the On position. Your files are now backing up automatically.

 

Additional configuration

  1. Return to the File History settings page (steps 1-3 of Initial setup above).
  2. Click “More options”.

  3. Back up my files: The default of every hour is good.
  4. Keep my backups: I recommend setting this to 3 months, which will simply remove backups from over 3 months ago. Any reasonable timeframe or the “Until space is needed” option are fine choices.
  5. Add a folder: You can optionally add folders you want backed up that are outside of your user account’s home directory (C:\Users\<your username>).

 

Restore files

  1. Return to the File History settings page (steps 1-3 of Initial setup above).
  2. Click “More options”.
  3. Scroll to the bottom. Click “Restore files from a current backup” under “Related settings”.
  4. Navigate to the time/date of the backup you wish to restore.
  5. Restore SPECIFIC files/folders in-place
    • Select the file(s) and/or folder(s) you wish to restore.
    • Click the big green restore button labeled “Restore to original location” to replace the current version of the file(s) and/or folder(s) with the one(s) from your chosen backup.
  1. Restore ALL files/folders in-place
    • NOTE: You probably do not want to do this. Changes to every file and folder since your selected backup will be lost and replaced with the version from your backup.
    • Click the big green restore button labeled “Restore to original location” to replace the current version of all your files and folders with the ones from your chosen backup.
Operating Systems

Change the Default Application Associated with a File Type



Windows

  1. Right-click on the file you want to open.
  2. Mouse over the Open With... menu option, and select Choose Program...
  3. Select the desired program from the list, or browse for a program if it is not listed.
  4. Check the "Always use the selected program..." checkbox.
  5. Click OK.



macOS


Method 1 (Recommended):
  1. Right-click on a file and select "Get Info". (The shortcut is command-I)
  2. In the file info window, under "Open with", select the application you want as the default from the drop-down menu.
    1. If the application you want to use is not listed,
    click the "Other..." button.
    2. If the application you want to use is greyed out in the
    "Choose and application to open the document ________ "
    window, change the "Enable" setting from "Recommended
    Applications" to "All Applications".
    3. Check the "Always Open With" check box and click "Add".
  3. Once you have selected your application, you have the choice to make this change affect all files of this type, or just this one. To have this change affect just this one, simply close the window. For the change to affect all files of this type, press the "Change All..." button.
  4. When you are prompted to "Change all similar documents to open in the application _________ ", click the "Continue" button.
  5. The selected file type should now open using the application selected in the steps above when the file is double-clicked.

Method 2:
  1. Right-click on a file, point to "Open With" and select "Other..."
  2. Browse to your Applications directory and select the application you want to open the file type by default, check the "Always Open With" check box and click "Open". (NOTE: If the application you want to use to open the file is greyed out, change the "Enable" setting from "Recommended Applications" to "All Applications".)
  3. The selected file type should now open using the application selected in the steps above when the file is double-clicked.
Operating Systems

How do I install device drivers?

 

Identify the device (Windows)


Determine the make and model of the device for which you want to update the drivers. If it's an external device (printer, scanner, webcam, etc.) you can usually read the make and model number right off the device. If the make and model info is not easy to determine, you'll need to do some research to figure it out. You should be able to find the information using one of the following methods:

Windows 10:

  1. Select Start, in Search, type Device Manager, and select it from the list of results.
  2. Select Search automatically for updated driver software.
  3. If Windows doesn't find a new driver, you can try looking for one on the device manufacturer's website and follow their instructions.
 
Download the Drivers


From the manufacturer's website (recommended):

  1. Go to the device manufacturer's website.
  2. Locate the Software and Driver download page on their support site.
  3. Search for the specific model number of the device.
  4. Locate and download the driver specific to your device and operating system. (Determine your operating system by right-clicking My Computer and selecting "properties".

     

    Install the Drivers

    Some drivers are provided as a self-extracting, self-installing executable package. Some will be a self-extracting archive that contains an installer you need to run. Others will be a file or set of files that need to be installed manually.

    To install drivers from an installer:

    1. Double-click the installer file.
    2. Click through the installation process.
    3. After the installer finishes, restart your computer to complete the installation process.

    To update drivers in Windows 10 click here.

    Operating Systems

    Help for New Mac Users

     

    A good place to start is Apple's Mac 101 web site:
    http://www.apple.com/support/mac101/

    Operating Systems

    Start your Windows Computer in Safe Mode

     

    As of Windows 10, Windows will automatically start in Safe Mode if it detects that you are unable to boot up normally. It may take 2-3 tries before Windows starts in Safe Mode.

    If your computer boots normally and you want to enter Safe Mode, such as to install software which isn't working in normal mode, follow these steps: https://support.microsoft.com/en-us/windows/start-your-pc-in-safe-mode-in-windows-10-92c27cff-db89-8644-1ce4-b3e5e56fe234

    Operating Systems

    macOS Startup Key Commands



    One of the features of macOS is the ability to issue commands during the startup of the  macOS to perform specific operations or evoke different startup states. In order to issue the commands associated with the different key combinations, the key combinations must be pressed at the moment the startup chime sound is heard and the screen changes color from black to grey on system startup and held until the desired operation occurs.

    Please note that these key combinations only work on Macs with Intel processors. For newer Macs with Apple Silicon chips, follow this guide to access different startup options: https://support.apple.com/guide/mac-help/macos-recovery-a-mac-apple-silicon-mchl82829c17/mac

    More information about macOS key commands are available on the Apple website:
    http://support.apple.com/kb/HT1343

    More startup key-command information:
    https://support.apple.com/en-us/HT201255

    Operating Systems

    Use VirtualBox to Create a Windows Virtual Machine

     
    Download VirtualBox:
    Instructions for creating a Windows 10 virtual machine using VirtualBox:

    Once you've installed VirtualBox and created a VM, you can use Ninite to install essential Windows applications:

    Operating Systems

    Create a Disk Image Backup with Macrium Reflect

    Creating a disk image is a great way to keep your computer and files backed up. This is one of two ways IT recommends backing up your devices. The other way is to back up with Windows File History or macOS Time Machine.

    Follow the instructions below to create a disk image:

    1. Download Macrium Reflect
    2. During installation:
      1. Do not include the PE environment
      2. Reflect Defaults:
        1. Backup - set priority to 3/4
        2. Advanced - Disable backup notification
    3. Once installation complete, configure backup settings:
      1. Open Macrium Reflect
      2. Select "Create an image of the partition(s) required to backup and restore Windows" on the left side panel of Macrium
      3. Make sure the whole disk is selected (far left box is checked, as well as all sections of that disk are checked)
      4. Set your destination of the images you create

      5. Click Next
      6. Select a Template for your Backup Plan: Differential Backup Set
      7. Select Edit Schedule with Full highlighted
        1. Configure settings:
          1. Monthly
          2. Every first Sunday at 3:00am
        2. Conditions: (check all mentioned)
          1. Run task as soon as possible after a scheduled start is missed
          2. Start the task only if the computer is on AC power
          3. Wake the computer to run this task
        3. Select OK
      8. Select Edit Schedule with Differential highlighted
        1. Configure settings:
          1. Daily
          2. Weekdays at 12:30pm
        2. Conditions: (check all mentioned)
          1. Run task as soon as possible after a scheduled start is missed
          2. Start the task only if the computer is on AC power
          3. Wake the computer to run this task
        3. Select OK
      9. Define Retention Rules
        1. Full: change amount to 2, change from "Weeks" to "Backups"
        2. Differential: change to 30 Days
      10. Hit Finish
      11. Hit OK

    Microsoft Office

    Information on installing and using Word, Excel, and Powerpoint.

    Microsoft Office

    Request Microsoft Office for State-Owned Computers

     
    Free versions of Microsoft Office are only available for state-owned computers.

    Discounts for MS Office for personal use are available for Faculty, Staff, and Students at SJSU and CSUMB OnTheHub.

    Also, see the MLML Software Availability Page.

    If your work computer is state-owned, and you would like to request an install of Microsoft Office, please submit an IT Helpdesk Ticket.

    Microsoft Office

    Microsoft Office Installation for Students

    Note: If you are a student currently enrolled at MLML through SJSU or CSUMB, you can download Microsoft Office 365 for free using your school email account.

    The Microsoft Office 365 Education package provides all of the software that students normally need, including Word, Excel, PowerPoint and more.

    To download the package, please follow these directions carefully:

    1. Go to this link.
    2. Enter your school email address.
      • If you are an SJSU student, make sure you enter your @sjsu.edu address. If you are a CSUMB student, enter your @csumb.edu address.
    3. Click the button that says "I'm a student".
    4. Enter the info needed to create a new account (You should have a new email in your corresponding inbox containing your verification code. If you don't see it immediately, be sure to check your spam folder).
    5. Once all of the information is entered, click start.
    6. Skip the invitations (or share with friends who might also need Office 365!)
    7. Arrow through the promotion/tutorial box that pops up.
    8. This should bring you to a page with Office 365 and a greeting at the top. From here you can choose to either download and install the entire 365 package for your computer (recommended if you have nothing on your computer), or just use the individual features from online.
    9. If you wish to install Office 365 on your computer, click the Install Office 2016 button in the upper right hand corner of the page.
    10. Double click the download to open the installer file.
    11. Complete installation.
    12. Sign in with the new account that you created to activate Office.

    And voila! You should now have full access to Microsoft Office online and on your desktop.

     

    Troubleshooting: What to do if the school sign in page does not work for you
    If you get stuck at step #4 in this process because your school email address or password is deemed invalid, follow the guidelines below:

    *Before you begin, make sure you are completely exited out of the Microsoft page and SJSU/CSUMB sign in page*

    1) Log on to gmail in your web browser and sign in to your SJSU/CSUMB email

    2) Click your name/account in the upper right corner and click "manage your google account"

    3) Click "security" on the left hand side

    4) Scroll down to "signing in to google" and click "password"

    5) Follow the steps to reset your password

    6) Exit out of the Gmail tab

    7) Go back to the Microsoft sign up page and put in the new password you just made

    8) It might take you through a series of verification steps for your phone number and a back-up email address - follow these steps

    9) This should lead you to the school's Microsoft page, click "install office" in the upper right hand corner to download the suite
     

    Microsoft Office

    Microsoft Office 365 Info and Tutorials

     

    Microsoft Office 365:

    Microsoft Office

    Configure Office to Save in Compatibility Mode

     

    Word 2011 and 2016:

    1. Open Word, click on File > Preferences... > Save.

    2. Change the "Save Word files as" setting to "Word 97-2003 Document" (.doc).

    3. Click OK to save the settings.


    2019/365:

    1. On the File tab, click Save As, and then click Browse.
    2. In the Save As dialog box, in the Save as type list, click PowerPoint 97-2003 Document (*.doc).
    3. Click Save.



    Excel 2011 and 2016:

    1. Open Excel, click on File > Preferences... > Compatibility.
    2. Change the "Save files in this format" setting to "Excel 97-2003 Workbook (.xls)".
    3. Click OK to save the settings.


    2019/365:

    1. Click File > Export > Change File Type.
    2. Under Workbook File Types, double-click Excel 97-2003 Workbook (*.xls).
    3. In the Save As popup window, choose a folder location for the workbook.
    4. In the File name box, type a new file name (or use the one that’s already there).
    5. Click Save.
    6. If the Compatibility Checker appears, review any compatibility issues that were found.



    PowerPoint 2011 and 2016:

    1. Open PowerPoint, click on File > Preferences... > Save.
    2. Change the "Save PowerPoint files as" setting to "PowerPoint 97-2003 Presentation" (.ppt).
    3. Click OK to save the settings.


    2019/365:

    1. On the File tab, click Save As, and then click Browse.
    2. In the Save As dialog box, in the Save as type list, click PowerPoint 97-2003 Presentation (*.ppt).
    3. Click Save.
    Microsoft Office

    OneDrive Image Management FAQ

    OneDrive is a cloud storage system by Microsoft as part of its suite of Office Online services. You can sync multiple Windows products together for easy access and automatic backup. Check out OneDrive's Help Center to learn about OneDrive's other storage capabilities.

    How to sync with Windows:
    Click on the following link to sync OneDrive on Windows.

    How to sync with Mac:
    Click on the following link to sync OneDrive on Mac.

    How to upload photos automatically on your phone:
    Android:
    Click on the following link and scroll down to the “Automatically upload photos and videos you take to OneDrive” section

    iOS:
    Click on the following link and scroll down to the “Automatically save photos and videos you take to OneDrive” section

    How to create an album:
    OneDrive is capable of creating albums for your photos and videos automatically based on the date they were taken. Click here and scroll down to the “Automatic album creation” section. To create your own album scroll down to the “Create your own album” section

    How to add tags to your photos:
    Click here and scroll down to the “Edit or remove a tag” section.

    Microsoft Office

    Using PowerPoint's Presenter View

     

    Utilizing 2 monitors, and in this case a laptop with a VGA output, you can view all of your slides along with notes on your laptop screen and only the full screen presentation is seen on the VGA output (projector). 

    NOTE: Before configuring PowerPoint, be sure that your computer is connected to an external display and that your video settings are configured as "extended desktop" or "dual view" rather than "mirrored" or "clone".

    Here is a link on what Presenter View is all about and how to use it: https://support.office.com/en-us/articl ... 4736928ee3

     

    Windows:

    Configure the Display Properties:

    1. Right click on your desktop and click on Properties
    2. Click on the settings tab.
    3. Click on the secondary monitor, in this case most of the time it will appear greyed out and have a 2 on it.
    4. Next check Extend my Windows desktop onto this monitor and click OK.

    Configure PowerPoint to use Presenter View:

    1. Connect your laptop to a projector or other external video device.
    2. In PowerPoint, on the Slide Show menu, click Set Up Show.
    3. Under Multiple monitors, select the Show Presenter View check box.
    4. In the Display slide show on list, click the monitor you want the slide show presentation to appear on.
    5. To start the presentation, click the start presentation icon, or press Shift+F5.

     

    macOS:

    1. Connect your laptop to a projector or other external video device.
    2. Open System Preferences.
    3. Select the Displays System Preference and click "detect displays"
    4. Open your PowerPoint presentation and click on: Slideshow > View Presenter Tools.
    Microsoft Office

    Saving a Portable PowerPoint Presentation

     

    Portable PowerPoint Presentations:

    If you will be presenting on a different computer than the one on which it was created or if you wish to distribute your PowerPoint Presentation, save your PowerPoint in a portable format. This will insure that images and video in your PowerPoint presentations are saved along with the PowerPoint file itself and will load properly when played on a different computer:

    Office 2003 (Windows):

    1. Open the PowerPoint file.
    2. Click File > Package for CD...
    3. Enter a name for the portable presentation and click the "Copy to Folder..." button.
    4. Name the folder, select a location to save and click OK.

    More details about saving portable PowerPoint presentations on PowerPoint 2003 are available here.

    Office 2007 (Windows):

    1. Open the PowerPoint file.
    2. Click the Office button at the top left of the PowerPoint 2007 screen.
    3. Select Publish > Package for CD
    4. Enter a name for the portable presentation and click the "Copy to Folder..." button.
    5. Name the folder, select a location to save and click OK.

    More details about saving portable PowerPoint presentations on PowerPoint 2007 are available here.

    Office 2010 (Windows):

    1. Open the PowerPoint file.
    2. Click the File tab.
    3. Click Save & Send, then click Package Presentation for CD.
    4. Click the Package for CD button.
    5. Enter a name for the portable presentation and click the "Copy to Folder..." button.
    6. Name the folder, select a location to save and click Select.
    7. When prompted to include linked files, click yes.

    More details about saving portable PowerPoint presentations on PowerPoint 2010 are available here.

    Office 2004 (Mac OS X):

    1. Open the PowerPoint file.
    2. Click File > Save As... and select "PowerPoint Package" from the "Format" drop-down menu.
    3. The PowerPoint presentation will be saved to a folder with all image and video files. Copy the entire folder to your flash drive or burn it to a CD in order to view the PowerPoint presentation on a different computer.

     

    Office 2008 (Mac OS X):

    1. Open the PowerPoint file.
    2. Click File > Save As... and select "PowerPoint Package" from the "Format" drop-down menu.
      NOTE: The PowerPoint presentation will be saved as a .pptx. If the version of Office you are using is not able to handle .pptx files, you can download and install a file format converter that will enable older versions of PowerPoint to open files created in the Office 2008. More information can be found here.
    3. The PowerPoint presentation will be saved to a folder with all image and video files. Copy the entire folder to your flash drive or burn it to a CD in order to view the PowerPoint presentation on a different computer.

     

    Office 2011 & Newer (Windows & Mac OS X):

    Microsoft Office

    How do I Uninstall Office?

    Windows:

    1. Select the Start button, then select Settings > Apps.
    2. Choose the program you want to remove, and then select Uninstall.
    3. To remove an app you got from Microsoft Store, find it on the Start menu, press and hold (or right-click) on the app, then select Uninstall.

    For more information, go here.

    macOS:

    1. Open Finder > Applications.
    2. Command +click to select all of the Office for Mac applications.
    3. Ctrl+click an application you selected and click Move to Trash.

    For more information, go here.

    Microsoft Office

    Word, Excel, or PowerPoint Crashes or Freezes (macOS)

    What does this procedure actually do and why am I doing it?

    You are essentially testing your Office .plist files to determine if they are the source of the problem with an Office application. "Testing" a preference file simply refers to removing the preference file from the default location (~/Library/Preferences/) and verifying that the Office application starts normally (the Office application will automatically re-create a preference file when it starts if the preference file does not already exist in the default location. To test a preference file, simply move the file from the default location to a different folder, for example a folder you create on your desktop.

    Mac OS X only:

    1. Quit all Office applications.
    2. Navigate to your ~/Library/Preferences/ folder and drag the file(s) listed in the section below to your desktop. To access the ~/Library/ folder, from Finder, hold the option key and click the Go menu, then select the Library from the Go menu.
      (NOTE: "~" indicates your user home directory. (ie. /Macintosh HD/Users/yourusername/)
    3. Move the following files from your Preferences folder to a folder on your Desktop:
      • ~/Library/Preferences/com.microsoft.Word.plist
      • ~/Library/Preferences/com.microsoft.Excel.plist
      • ~/Library/Preferences/com.microsoft.PowerPoint.plist
    4. Relaunch the problematic application (Word, Excel or PowerPoint).
      The .plist file(s) will be recreated when you do so.
    5. If the application starts successfully and is running normally, trash the old file(s). In the case of the Word Preferences/Settings file, you will have to reset some preferences (and, for versions earlier than Word 2008, the AutoCorrect settings).
    6. If this doesn't fix the issue, quit all Office applications again, move the Office .plist files to a folder on your Desktop. The Office .plist files are as follows:
      • ~/Library/Preferences/com.microsoft.office.plist
      • ~/Library/Preferences/Microsoft/com.microsoft.Office.prefs.plist
    7. Relaunch the problematic application (Word, Excel or PowerPoint).
    8. If this procedure doesn't work for you or causes other issues with your office applications, I recommend that you move the new files to the Trash and drag the original files back to where they belong. (If you are using Office 2008 or Newer, look for leftover preferences from earlier versions (see below) and remove them from your preferences folder).


    In Office 365/2019, 2016, 2011, or 2008:
    ~/Library/Preferences/com.microsoft.Word.plist
    ~/Library/Preferences/com.microsoft.Excel.plist
    ~/Library/Preferences/com.microsoft.PowerPoint.plist

    If testing these files in Office did not fix the problem, then check to see if you have leftover preferences from Office 2004 or earlier versions. The .plist files for 2004 are listed below.

    In Word 2004:
    ~/Library/Preferences/Microsoft/com.microsoft.Word.prefs.plist
    ~/Library/Preferences/Microsoft/com.microsoft.Office.prefs.plist
    ~/Library/Preferences/Microsoft/Office Font Cache

    In Excel 2004:
    ~/Library/Preferences/Microsoft/com.microsoft.Excel.prefs.plist
    ~/Library/Preferences/Microsoft/com.microsoft.Office.prefs.plist
    ~/Library/Preferences/Microsoft/Office Font Cache

    In PowerPoint 2004:
    ~/Library/Preferences/Microsoft/com.microsoft.PowerPoint.prefs.plist
    ~/Library/Preferences/Microsoft/com.microsoft.Office.prefs.plist
    ~/Library/Preferences/Microsoft/Office Font Cache

    In Word X:
    ~/Library/Preferences/Microsoft/Word Settings
    ~/Library/Preferences/Microsoft/Microsoft Component Preferences
    ~/Library/Preferences/Microsoft/Microsoft Office Settings
    ~/Library/Preferences/Microsoft/Carbon Registration Database
    ~/Library/Preferences/Microsoft/Office Font Cache

    Microsoft Office

    Converting your PowerPoint Presentation to Widescreen (16:9)

     

    When presenting in the seminar room, for recording purposes the best presentation size is widescreen (16:9).

    1. Open PowerPoint.
    2. Select the Design Tab.
    3. Select Slide Size and click on widescreen (16:9).
    Microsoft Office

    Convert Columns to Rows, or Rows to Columns using Excel

     

    Instructions for using the "Transpose" command to manipulate data are located here:

    https://support.office.com/en-us/articl ... f862209744

    Adobe

    Information about Adobe Acrobat, the Adobe Creative Cloud package, and PDFs

    Adobe

    Adobe Creative Cloud Information & Installation

    The Adobe Creative Cloud (CC) Package provides many creative editing tools for Windows and OS X including Acrobat, Illustrator, Photoshop, Dreamweaver, Premiere, and more. Adobe CC is available to SJSU and CSUMB faculty, staff, and students at no-cost for the entire duration of their affiliation with either institution.

    System Requirements

    Installation of Adobe CC requires 50 GB of free space on the hard drive (HD). Please make sure that your computer system meets the requirements and has sufficient HD space before beginning the installation. System requirements for Mac OSX and Windows may be found here.

    Adobe CC Access & Installation Procedure

    SJSU Faculty, Staff, and Students

    NOTE: Follow this procedure to access Adobe Creative Cloud on both personal and state/foundation owned computers. You will be able to install Adobe CC on as many computers as you like and actively use Adobe Apps on two computers at a time.

    1. Fill out the Adobe Access Form using your SJSUOne ID and password
      1. Student Adobe Access Form
      2. Faculty/Staff Adobe Access Form
    2. If you are eligible, click Register

      screenshot.png

       

    3.  You will receive an email from Adobe to your SJSU gmail account within a few hours of submitting the form.
    4. Open the email and click Get Started

      screenshot3.png

    5. Sign into SJSU's single sign on portal by entering your SJSU ID and password and verify using DUO
    6. You will be redirected to Adobe's homepage where you will see the option to install Adobe CC
    7. For detailed instructions on how to install Adobe CC and Adobe Apps reference this Installation and Resource Guide
    CSUMB Faculty, Staff, and Students

    NOTE: Follow this procedure to access Adobe Creative Cloud on both personal and state/foundation owned computers. You will be able to install Adobe CC on as many computers as you like and actively use Adobe Apps on two computers at a time.

    1. Navigate to adobe.com
    2. Click Sign In in the upper right corner and enter your CSUMB email address
    3. Click Continue
      screenshot2.png
    4. You will be redirected to CSUMB's single sign on, enter your username and password
    5. You will again be redirected back to Adobe's website, and you now have access to Adobe CC
      1. Here you can install the Adobe CC app onto your computer and use it to install the programs you want from the Adobe CC App

    Troubleshooting

    Adobe CC displays "You don't have access to manage apps" error when installing apps
    1. Sign out of the Creative Cloud Desktop app and close it
    2. Open File Explorer (windows) or Finder (mac) and navigate to the ServiceConfig.xml file:
      • Windows: C:\Program Files (x86)\Common Files\Adobe\OOBE\Configs\ServiceConfig.xml
      • MacOS: Macintosh HD/Library/Application Support/Adobe/OOBE/Configs/ServiceConfig.xml
    3. Copy ServiceConfig.xml to your desktop
    4. Open the copy of the ServiceConfig.xml file with Notepad (windows) or TextEdit (mac)
    5. Change the following line from
      • <panel><name>AppsPanel</name><visible>false</visible></panel>
        to
      • <panel><name>AppsPanel</name><visible>true</visible></panel>
    6. Save the copy of the ServiceConfig.xml file to your desktop
    7. Rename the original ServiceConfig.xml file in the Configs folder to ServiceConfig-old.xml
    8. Copy and paste the altered ServiceConfig.xml file from your desktop into the Configs folder
    9. Restart your computer
    10. You should now no longer receive the error message when installing new apps

    Additionally, here are some video walkthroughs of the procedure described above:

    Adobe

    Save a Document or Image as an Adobe PDF

    Images

    Windows

    1. Open the image you want to convert to a PDF
    2. Right click on the image and select "Convert to Adobe PDF"
    3. Save the new PDF to the location of your choice

    Mac

    1. Open the image you want to convert to a PDF
    2. Click File > Export as PDF
    3. Save the PDF to the location of your choice

    Word/Excel/PowerPoint Documents

    Windows and Mac

    1. Open the word document you want to convert to a PDF
    2. Click File > Save As
    3. Select the location where you want to save the PDF
    4. Select "PDF" as the file type from the drop down
    5. Save the document

     

    Adobe

    Convert a document to a fillable PDF form using Adobe Acrobat

    This procedure has been verified on Adobe Acrobat 8 Professional:
    (The procedure outlined should work with Acrobat v7, v8 and v9)

    1. Save the document as a PDF.
      (Instructions for creating a PDF are located here: Save a Document or Image as PDF)
    2. Open the document in Adobe Acrobat (Adobe Reader cannot edit PDFs).
    3. Navigate to the Forms menu.
    4. Select Run Form Field Recognition and allow the conversion to complete.
    5. Save the document as a PDF. (Choose a different file name to avoid overwriting your original document)
    6. Be sure to verify that all desired fields are fillable prior to distribution.
      HINT: Use the "Highlight Fields" button or menu option to show which fields were automatically created.
    7. If more fields need to be created, use the "Forms" toolbar. Open the Forms toolbar from: View > Toolbars or Tools > Forms > Show Forms Toolbar.

    Once the fillable form has been created, users can fill the form using any standard PDF viewing application.

    For Adobe Acrobat Pro DC:

    1. Save the document as a PDF.
      (Instructions for creating a PDF are located here: Save a Document or Image as PDF)
    2. Open the document in Adobe Acrobat (Adobe Reader cannot edit PDFs).
    3. Within Acrobat, click on the Tools tab and select Prepare Form.
    4. Select a file or scan a document. Acrobat analyzes your document and adds form fields automatically.
    5. Add new form fields from the top toolbar, and adjust the layout using tools in the right pane.
    6. Save your fillable PDF form and share it with others, or click Distribute to collect responses automatically.

    More information about creating fillable PDFs is available on Adobe's website:
    https://acrobat.adobe.com/us/en/acrobat ... eator.html

    Also see our DocuSign FAQ to learn how to convert PDFs into fillable PDFs online.

    Adobe

    How to Fill PDFs Electronically Using Adobe Reader

    When having to fill out a PDF form, some forms can be filled electronically. If your PDF form is fillable, here’s how you fill it out and print the completed form. For more information, see Adobe’s Support Page on completing electronic forms.

     

    1. Make sure you have Adobe Reader installed on your computer.
    Adobe

    Adobe Acrobat

    Adobe Acrobat is an application that allows you to connect with your documents, access essential PDF and e-signature tools, and make collaboration on PDF reviews easy from any device.

    Here is a list of uses for the Adobe Acrobat DC app:

    Getting started with Acrobat as an MLML student

    Firstly, please visit our Adobe Creative Cloud Information and Installation page to get information on how to access and download Adobe applications for free through your student account

    Second, to find out how to use the Acrobat DC app to design and edit your documents, take a look at the following tutorials from Adobe's website: 

     

    ArcGIS

    Learn how to install, update a license, and enable toolboxes/extensions.

    ArcGIS

    Gaining Access to ArcGIS Pro

    To gain access to ArcGIS Pro, please follow the steps outlined below.

    Note: you will need to run ArcGIS Pro on a windows computer.
    Activating your ArcGIS Account
    1. Click this link to be taken to the ArcGIS portal.
    2. Click Sign in.
    3. Click SJSU Okta.
    4. Sign in with your SJSU TowerID number and password.
    Downloading ArcGIS Pro 
    1. At the top right of the page, click your profile picture and click My settings.GIS_FULL_SELECT.png
    2. On the My Settings page, click the Licenses tab.
    3. Your user type, role, and assigned licenses are listed.
    4. Next to ArcGIS Pro, click Download.
    5. Select destination folder - either default or browse & choose a different folder.
    6. This will initiate the extraction of the installation files.
    Installation of ArcGIS Pro
    1. Once the files are extracted check the box at the bottom of the screen to open installation files.
    2. Click Close.
    3. The installation will commence.
    4. Accept the master agreement > Next.
    5. Choose your installation method preference:
      1. Complete - all apps and features installed (best for basic/intermediate ArcGIS users)
      2. Custom - you hand pick which apps and features you'd like to install (best for advanced users)
    6. Click Next.
    7. Select designation folder - either default or browse & choose a different folder
      1. This will occur twice in a row: once for installation files, the other for python files
    8. Check or uncheck the "participate in Esri User Experience Improvement program" based on your preference.
    9. Click Install.
    10. Allow the installation process to complete and click Finish.
    11. The ArcGIS Administrator Wizard will likely automatically open.
    12. Select Sign in with your organization's ArcGIS URL.
    13. Finish.
    14. Now ArcGIS should be installed.
    Licensing of ArcGIS Pro
    1. Enter sjsugis into the URL box and click Continue.
    2. Click SJSU Okta.
    3. Sign in with your SJSU TowerID number and password again.
    4. ArcGIS Pro will be activated and ready to use.

    Troubleshooting

    ArcGIS Pro gives the error “ArcGIS Pro requires microsoft .NET Desktop Runtime (x64). To download and install Microsoft Windows Desktop Runtime - 6.0.5 (x64) or greater, visit the Microsoft website or contact your system administrator.”

    Statistics Software

    Information about R, SPSS, etc.

    Statistics Software

    Install SPSS v.25 (PASW Statistics) Windows and Mac OS

    Step 1:

    Step 2: Install

    1. From the files shared with you, download the Installation File that corresponds with your operating system:
      • SPSS_Statistics_25_mac_dmg
      • SPSS_Statistics_25_win64.exe
    2. Run the Installer:
      • MacOS:
        • Open the Installation Application and Run Installer
        • Select “Yes” when it asks if you "are you sure you want to open it"
        • English → Ok
        Windows:
        • Open the Installation Application
        • Select “Yes” when it asks if you want “to allow this app to make changes to your device”
    3. Select Next
    4. Agree to the terms → Next
    5. Select “Yes” to install IBM SPSS Statistics - Essentials for Python → Next
    6. Accept the terms → Next
    7. Accept the terms again → Next
    8. Choose a file destination and click Next, or just simply select Next again to use default folder
    9. Select “Install”
    10. Select Start SPSS Statistics 25 License Authorization Wizard now → Finish

    Step 3: Licensing

      Statistics Software

      License SPSS v.25 (PASW Statistics) Windows and Mac OS

      Licensing

      1. After selecting to start the Licensing Authorization Wizard, a Licensing window should pop up with two different options of licensing your product.
      2. Click Next
      3. Select “Authorization Code” (first option) → Next
      4. Enter the License Code provided to you from IT → Next
      5. Select Finish. You have now successfully installed and licensed your SPSS v.25 software.

      If for some reason the licensing window does not begin after installation (or if you need to do it later), you can also license by accessing IBM SPSS Statistics 25 License Authorization Wizard from your Windows start menu or from the Applications folder in Finder on the Mac.

      1. Start the IBM SPSS License Authorization Wizard:
        • Windows:
          • In the search bar of your Start menu, type in IBM SPSS Statistics.
          • Right click on the IBM SPSS Statistics 25 License Authorization Wizard application.
          • Select Run As Administrator (make sure you are logged into a user account with full Administrator access rights).
          • The License Authorization Wizard should then Launch.
        • macOS:
          • In your Applications folder, you should see either an IBM folder or an SPSS folder. Open that folder.
          • Inside that folder should be a folder called SPSS or Statistics 25 or even SPSS 25 (or less if you have an earlier version). Open that folder.
          • You may have one or more empty folders after that. Simply open each folder in succession until you find a non-empty folder.
          • You should eventually see an application called License Authorization Wizard. Double-click that program.
          • The License Authorization Wizard should then launch.
      2. Follow licensing the steps above to complete your process.
      Statistics Software

      R - The open source alternative

      Commercial software can be prohibitively expensive. Therefore, we strongly encourage you to try the open source statistical programming language R which runs on both Windows and Mac. You can use R like MATLAB, or you can try a myriad of preprogrammed packages for R that perform many of the same statistical procedures that are found in commercial statistical packages. There is a learning curve for R, but once you successfully master the R language you will never have to rely on obtaining an expensive commercial software license. 

      There are volumes of helpful R resources but here are several to get you started:

      Statistics Software

      Install and License Resampling Stats 4.0 - Excel Add-in

      Already installed but need a license?

      NOTE: Submit a Help Desk ticket to get a license key.

      1. Run Resampling Stats for Excel from your Start menu or the Desktop icon. This will open Excel with Resampling Stats enabled.
      2. Select the Add-ins tab in the top menu bar.
      3. Click the Resampling drop-down menu and select RSXL License. Click Yes when asked if you want to enter a new license key.
      4. Copy and paste the license information you were given in the Help Desk ticket and click OK.

      Requirements

      Pre-install Excel Configuration

      NOTE: These instructions were written with Office 2010 in mind. There may be minor variations in older and newer versions.

      1. Open Excel.
      2. In the File menu (or the Office icon in Office 2007), click Options.
      3. Click the Trust Center tab on the left, then the Trust Center Settings... button.
      4. Ensure everything in the Add-ins tab is unchecked.

         

      5. In the Macro Settings tab, select the Enable all macros radio button and check the Trust access to the VBA project object model checkbox, if available.

         

      6. Click OK.
      7. In the Add-ins tab, make sure the Manage: list has Excel Add-ins selected, then click Go...



      8. Check the checkboxes for Analysis ToolPak and Analysis ToolPak - VBA and click OK.



      9. Exit Excel.
      Install

      NOTE: Submit a Help Desk ticket to get a license key.

      1. Download and install Resampling Stats from here.
      2. Run Resampling Stats for Excel from your Start menu or the Desktop icon. This will open Excel with Resampling Stats enabled.
      3. Copy and paste the license information you were given in the Help Desk ticket and click OK.
      Having trouble?
      Statistics Software

      JMP Pro

      JMP Pro 13 Licenses are no longer available from MLML. If you'd like to download JMP visit SJSU OnTheHub for discounted rates or submit an IT Helpdesk Ticket at CSUMB.
      Statistics Software

      How to Install MatLab

      1. Login to the San Jose State University MATLAB Portal.
        • NOTE: You will need to create a MathWorks account using your SJSU email address.
          (Please submit an IT Help Desk Ticket if you do not have an SJSU email address.)
      2. Follow the instructions in the SJSU MatLab QuickStart Guide to download and install MatLab.