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Cisco Phone & Voicemail Quick Tips

A great guide for operating Cisco phones can be found here, however below you will find tips on how to perform the most common functions.

  1. Make a call
    Internal: simply dial the full number or 1 + the 4-digit extension
    External: dial 71 + the full number (including area code)

  2. Access your phone history
    Select Applications Screen-Shot-2019-09-12-at-9.45.01-AM.png, then call history
  3. Place a call on hold
    Select Hold Screen-Shot-2019-09-12-at-9.46.30-AM.png
    To resume the call, press the Resume soft key

  4. Transfer a call
    Select transfer Screen-Shot-2019-09-12-at-9.50.48-AM.png, dial the number, press the transfer button again

  5. Start a conference call
    Select Conference Screen-Shot-2019-09-12-at-9.51.42-AM.png, dial the new participant, press the conference button again

  6. Silence the ringer
    Press the volume button down once Screen-Shot-2019-09-12-at-9.52.43-AM.png

  7. Access your voicemail
    Select Voice Mail Enter your pin

  8. Change your name in your voice mail greeting
    Select Voice Mail and enter your pin
    Press 4 for Setup Options
    Press 3 for Preferences
    Press 2 for Recorded Name
    Follow the prompts

Additional useful information is available on the SJSU IT website.

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