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How to Access Duo Multi-Factor Authentication

What is Duo?

Two-Factor Authentication (MFA) adds a second layer of security to your SJSUOne account. By verifying your identity using a second factor (such as your mobile device or a key fob), MFA prevents anyone else from logging into your account, even if they know your password

Who should use Duo?

Faculty and student employees should set up Duo MFA to protect their accounts and private employment information from hackers

How does Duo work?

Two-Factor Authentication combines something you know (your username and password) with something you carry (your Apple or Android smartphone, or a Hardware Token / Key-Fob), to ensure that only you can log in to your SJSUOne account. After entering your username and password you will be prompted to confirm your login, using your device

Cost
  • Using the smartphone app factor is covered by the CSU master license
  • Hardware tokens (key fobs) are purchased by SJSU and provided to you. Replacements are available for broken or lost fobs

How do I set up Duo for my account? 

  1. Fill out the access request form at the bottom of this page
    1. It may take up to 24 hours to receive access, so check your email regularly  
  2. Once you have been granted access, the process will vary depending on your choice to use a FOB or your smartphone for secondary authorization

    1. Phone authentication: If you choose to authenticate with the Duo Mobile App on your Apple or Android smartphone, the final set-up is a self-service process. The SJSU IT Service Desk will contact you when your service has been activated. Following activation, at your next web login, a series of prompts will guide you through the Duo Mobile enrollment process

    2.  

      FOB authentication: If you choose to authenticate with a hardware token (key fob), the SJSU IT Service Desk will let you know when your hardware token is ready to be picked up. After your hardware token has been activated and issued to you, you will be prompted at each login to enter the special security code provided by your hardware token

More Resources: 

Duo's Guide to MFA's 

Duo's YouTube channel 

 

 

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