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IT KB
Knowledge Base for all IT questions such as software installation, connecting to wifi, and hardwa...
Request Microsoft Office for State-Owned Computers
Free versions of Microsoft Office are only available for state-owned computers. Discounts for...
Gmail
Information about the Gmail web-client
Email Client Software
Adobe
Information about Adobe Acrobat, the Adobe Creative Cloud package, and PDFs
DocuSign
Media Use & Policies
Image Management and Usage information
File Services
File servers, file shares, etc.
E-Waste
SJSU Services Introduction
State and Research Foundation employees are assigned a 9-digit SJSU ID that can be used to access...
Access the MLML Network using GlobalProtect VPN
Privacy Notice All internet traffic to and from your computer will be routed through the MLML ne...
Create and Manage Projects with Google Drive
Documents, Sheets, Slides Documents, sheets, and slides are web-based office suite that all...
Connect using Google
Google consists of multiple applications that are great for communication. A key component of the...
How to Update an ArcGIS 10.x Concurrent Use License
Update Concurrent Use License: Click on the Windows Start button, and type ArcGIS Administrator...
How to use MLML Google Calendars (link)
See the Calendars page in Classrooms & Academic Technology --> Calendars & Reservat...
Statistics Software
Information about R, SPSS, etc.
Making MLML Reservations
Requesting a Reservation Intranet → Calendar/Reservations Rooms - Classrooms ...
Set Up Duo 2-Factor Authentication
**Did you get a new phone and not setup Duo Restore beforehand? Visit our Recovering Duo 2-Factor...
WiFi Networks at MLML (link)
See the Network Services page on the IT Website for more information about WiFi (eduroam) as well...
Determine the MAC Address and IP Address of your Computer
Windows: Determine MAC Addresses using the Command Prompt: Open a Command Prompt: Start Men...
How to Share Large Files with People using Google Drive
Google Drive is an excellent choice. You already have access through your MLML email account, ...
Connect to a File Server with a Specific Username (macOS)
To connect to an SMB file server using a different username, you can use this procedure: In ...
Renew your DHCP Lease (IP Address)
Windows: Open a Command Prompt: Start Menu > All Programs > Accessories > Command P...
Password Checklist
For information about User Accounts, including SJSU and CSUMB accounts, see the User Accounts ...
Acceptable Use Policy for MLML
In an effort to protect the integrity of the MLML network and to mitigate the risks and losses...
What is Ping and How Do I Use It?
ping is a software utility that allows you test if you can reach a host (such as another computer...
How to Disconnect from a Server or File Share
Windows: Open a command prompt by either: Click Start > Programs > Accessories > ...
MLML iTicket System User Guide
Introduction to iTickets at MLML iTickets are submitted by users, through the HelpDesk websit...
Google Apps
Learn about Google Docs, Sheets, Slides, Google Calendar, etc.
Operating Systems
Find information about different operating systems.
Network Services
Find support topics on connecting to the wifi, using VPN, and file services.
MLML Social Media Overview & Policies
Software
Learn what software is available and the installation processes.
General Support Info
Information on tech support and self-support basics.
G Suite
Learn about Gmail, Google Docs, Sheets, Slides, Google Calendar, etc.
WordPress
Learn about WordPress and creating websites, webpages, and posts on the MLML WordPress platform.
Security & Anti-Malware
Learn about how to keep your computer secure.
Front Page
Classrooms & Academic Technology
Informations about Classrooms, Web Services for Students, and Technology in the Classrooms and Me...
Printing, Print, Printers, Scanning, Copiers
Information about MLML's Printers and Scanners
Collaboration & Communication Tools
Information about Phones, Faxing, and Zoom, Google Hangout, & DocuSign
Computer Hardware Upgrade & Managment
Guides and information about computer setup, management, and backups. As well as information on h...
Email & Gmail
Configure you email accounts, learn about email client software, and more.
Drop-In Blog
Copy Room Equipment
General Software
Shipping & Receiving
Front Office
Reservations
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General Knowledge
Network Connectivity
Network access, VPN, network troubleshooting, etc.
Tech Support & Self-Support Basics
Learn how to use iTickets, activate your SJSUOne Account, etc.
ArcGIS
Learn how to install, update a license, and enable toolboxes/extensions.
Microsoft Office
Information on installing and using Word, Excel, and Powerpoint.
Calendars & Reservations
Information about Google calendars and reserving a room at MLML.
IT Equipment Checkout
Learn what is available for checkout and the procedure to do so.
Room/Classroom/Seminar/Defense Technology
Learn about the technology, audio, and video procedures and options in different rooms at MLML.
Phones & Faxing
Who can get a phone at MLML, how do you program or troubleshoot phone & communication issues? Lea...
Computer Hardware Upgrades
What hardware should you have for your lab or computer? What are some of the best practices for s...
iTicket Assignment Guidelines
The assignment of iTickets go directly to the Help Desk Administrator with the expectation tha...