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IT KB
Knowledge Base for all IT questions such as software installation, connecting to wifi, and hardware checkout.
Network Services
Find support topics on connecting to the wifi, using VPN, and file services.
Software
Learn what software is available and the installation processes.
General Support Info
Information on tech support and self-support basics.
G Suite
Learn about Gmail, Google Docs, Sheets, Slides, Google Calendar, etc.
WordPress
Learn about WordPress and creating websites, webpages, and posts on the MLML WordPress platform.
Security & Anti-Malware
Learn about how to keep your computer secure.
Front Page
Classrooms & Academic Technology
Informations about Classrooms, Web Services for Students, and Technology in the Classrooms and Meeting Rooms
Printing, Print, Printers, Scanning, Copiers
Information about MLML's Printers and Scanners
Collaboration & Communication Tools
Information about Phones, Faxing, and Zoom, Google Hangout, & DocuSign
Computer Hardware Upgrade & Managment
Guides and information about computer setup, management, and backups. As well as information on how to upgrade to a new device or upgrade your device's memory capabilities.
Email & Gmail
Configure you email accounts, learn about email client software, and more.
Drop-In Blog
MLML Social Media Overview & Policies
Copy Room Equipment
Shipping & Receiving
Front Office
Reservations
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General Knowledge
Network Connectivity
Network access, VPN, network troubleshooting, etc.
Tech Support & Self-Support Basics
Learn how to use IT Helpdesk Tickets, activate your SJSUOne Account, etc.
ArcGIS
Learn how to install, update a license, and enable toolboxes/extensions.
Microsoft Office
Information on installing and using Word, Excel, and Powerpoint.
Calendars & Reservations
Information about Google calendars and reserving a room at MLML.
IT Equipment Checkout
Learn what is available for checkout and the procedure to do so.
Room/Classroom/Seminar/Defense Technology
Learn about the technology, audio, and video procedures and options in different rooms at MLML.
Phones & Faxing
Who can get a phone at MLML, how do you program or troubleshoot phone & communication issues? Learn the answer to these questions and more in this chapter.
Computer Hardware Upgrades
What hardware should you have for your lab or computer? What are some of the best practices for storing information on your computer? Learn about these topics and more in this chapter.
General Software
Operating Systems
Find information about different operating systems.
Statistics Software
Information about R, SPSS, etc.
Google Apps
Learn about Google Docs, Sheets, Slides, Google Calendar, etc.
Gmail
Information about the Gmail web-client
Email Client Software
Adobe
Information about Adobe Acrobat, the Adobe Creative Cloud package, and PDFs
DocuSign
Media Use & Policies
Image Management and Usage information
File Services
File servers, file shares, etc.
E-Waste
SJSU Services Introduction
State and Research Foundation employees are assigned a 9-digit SJSU ID that can be used to access a variety of optional and required services. It's important to setup your account once you receive your 9-digit SJSU ID because you are required to check your @sj...
Access the MLML Network using GlobalProtect VPN
Privacy Notice All internet traffic to and from your computer will be routed through the MLML network while connected to the VPN. Imagine you are physically present at MLML until you Disconnect, at which point your internet traffic will no longer go through t...
Create and Manage Projects with Google Drive
Documents, Sheets, Slides Documents, sheets, and slides are web-based office suite that allows users to create word documents, spreadsheets, and presentations. For more information and help visit: G Suite Google Docs G Suite Google Sheets G Suite...
Connect using Google
Google consists of multiple applications that are great for communication. A key component of these apps that makes them so efficient is that they connect within themselves as well. Have a video meeting call with your team? Add the link to the video meeting in...
How to Update an ArcGIS 10.x Concurrent Use License
Update Concurrent Use License: Click on the Windows Start button, and type ArcGIS Administrator into the search bar. Open the Administrator, and click on the Desktop folder icon in the lefthand panel. Select Advanced (ArcInfo) Concurrent Use. Under field...
Request Microsoft Office for State-Owned Computers
Free versions of Microsoft Office are only available for state-owned computers. Discounts for MS Office for personal use are available for Faculty, Staff, and Students at SJSU and CSUMB OnTheHub. Also, see the MLML Software Availability Page. If your wor...
How to use MLML Google Calendars (link)
See the Calendars page in Classrooms & Academic Technology --> Calendars & Reservations.
Making MLML Reservations
Requesting a Reservation Intranet → Calendars & Reservations Rooms - Classrooms at MLML. Vehicles - MLML State Vehicles Other Resources - Special Equipment, Marine Operations, Scuba Diving Select the resource you wish to reserve ...
Set Up Duo 2-Factor Authentication
**Did you get a new phone and not setup Duo Restore beforehand? Visit our Recovering Duo 2-Factor Account page to learn how to setup Duo 2-Factor Authentication on a new device.** What is Two-Factor Authentication? Two-Factor Authentication (2FA) adds a seco...
WiFi Networks at MLML (link)
See the Network Services page on the IT Website for more information about WiFi (eduroam) as well as wired networks and support.
Determine the MAC Address and IP Address of your Computer
Windows: Determine MAC Addresses using the Command Prompt: Open a Command Prompt: Start Menu > All Programs > Accessories > Command Prompt In the Command Prompt, type the command below and press enter: ipconfig /all Information about your c...
How to Share Large Files with People using Google Drive
Google Drive is an excellent choice. You already have access through your SJSU email account, and the file size is essentially unlimited.Also, if you send an attachment larger than 20MB in Gmail, it will add it to your Google Drive and give you a link to th...
Connect to a File Server with a Specific Username (macOS)
To connect to an SMB file server using a different username, you can use this procedure: In the Finder, choose the Go menu, then select Connect to Server. Type the network address for the computer or server in the Server Address field in...
Renew your DHCP Lease (IP Address)
Windows: Open a Command Prompt: Start Menu > All Programs > Accessories > Command Prompt In the Command Prompt, type: ipconfig /renew If issuing just the renew command doesn't work, try the following: ipconfig /release- then - ipconfig /renew ...
Password Checklist
For information about User Accounts, including SJSU and CSUMB accounts, see the User Accounts page on the IT Website. Keep in mind that your Gmail password is not necessarily the same as your MLML password. Password Checklist A strong and unique password...
Acceptable Use Policy for MLML
In an effort to protect the integrity of the MLML network and to mitigate the risks and losses associated with security threats these College Security Guidelines have been developed. Authorized Use / Access Access to MLML's information technology res...
What is Ping and How Do I Use It?
ping is a software utility that allows you test if you can reach a host (such as another computer, or a website domain). It also measures the round-trip time between your computer and the host. Windows: Open a command prompt. Type ping hostname.domain....
How to Disconnect from a Server or File Share
Windows: Open a command prompt by either: Click Start > Programs > Accessories > Command prompt- or - Click Start > Run and type "cmd" (without the quotes) and click OK Type " net use " and press enter to view your active SMB connection...
MLML IT Helpdesk Ticket System User Guide
Introduction to IT Helpdesk Tickets at MLML IT Helpdesk Tickets are submitted by users, through the HelpDesk website, to request assistance with technical issues. Once an IT Helpdesk Ticket has been submitted, they are used by the MLML IT Services team to ...
IT Helpdesk Ticket Assignment Guidelines
The assignment of IT Helpdesk Ticket go directly to the Help Desk Administrator with the expectation that 70-80% of the tickets will be successfully resolved by the Help Desk Administrator and Help Desk Techs. These would be the "Tier 1" incidents: this inc...