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IT KB

Knowledge Base for all IT questions such as software installation, connecting to wifi, and hardware checkout.

Network Services

Find support topics on connecting to the wifi, using VPN, and file services.

Software

Learn what software is available and the installation processes.

General Support Info

Information on tech support and self-support basics.

G Suite

Learn about Gmail, Google Docs, Sheets, Slides, Google Calendar, etc.

WordPress

Learn about WordPress and creating websites, webpages, and posts on the MLML WordPress platform.

Security & Anti-Malware

Learn about how to keep your computer secure.

Front Page

Classrooms & Academic Technology

Informations about Classrooms, Web Services for Students, and Technology in the Classrooms and Meeting Rooms

Printing, Print, Printers, Scanning, Copiers

Information about MLML's Printers and Scanners

Collaboration & Communication Tools

Information about Phones, Faxing, and Zoom, Google Hangout, & DocuSign

Computer Hardware Upgrade & Managment

Guides and information about computer setup, management, and backups. As well as information on how to upgrade to a new device or upgrade your device's memory capabilities.

Email & Gmail

Configure you email accounts, learn about email client software, and more.

Drop-In Blog

MLML Social Media Overview & Policies

Copy Room Equipment

Shipping & Receiving

Front Office

Reservations

ADD INFO HERE

General Knowledge

Network Connectivity

Network Services

Network access, VPN, network troubleshooting, etc.

Tech Support & Self-Support Basics

General Support Info

Learn how to use IT Helpdesk Tickets, activate your SJSUOne Account, etc.

ArcGIS

Software

Learn how to install, update a license, and enable toolboxes/extensions.

Microsoft Office

Software

Information on installing and using Word, Excel, and Powerpoint.

Calendars & Reservations

Classrooms & Academic Technology

Information about Google calendars and reserving a room at MLML.

IT Equipment Checkout

Classrooms & Academic Technology

Learn what is available for checkout and the procedure to do so.

Room/Classroom/Seminar/Defense Technology

Classrooms & Academic Technology

Learn about the technology, audio, and video procedures and options in different rooms at MLML.

Phones & Faxing

Collaboration & Communication Tools

Who can get a phone at MLML, how do you program or troubleshoot phone & communication issues? Learn the answer to these questions and more in this chapter.

Computer Hardware Upgrades

Computer Hardware Upgrade & Managment

What hardware should you have for your lab or computer? What are some of the best practices for storing information on your computer? Learn about these topics and more in this chapter.

General Software

Software

Operating Systems

Software

Find information about different operating systems.

Statistics Software

Software

Information about R, SPSS, etc.

Google Apps

G Suite

Learn about Google Docs, Sheets, Slides, Google Calendar, etc.

Gmail

Email & Gmail

Information about the Gmail web-client

Email Client Software

Email & Gmail

Adobe

Software

Information about Adobe Acrobat, the Adobe Creative Cloud package, and PDFs

DocuSign

Collaboration & Communication Tools

Media Use & Policies

WordPress

Image Management and Usage information

File Services

Network Services

File servers, file shares, etc.

E-Waste

Computer Hardware Upgrade & Managment

SJSU Services Introduction

Network Services Network Connectivity

State and Research Foundation employees are assigned a 9-digit SJSU ID that can be used to access a variety of optional and required services. It's important to setup your account once you receive your 9-digit SJSU ID because you are required to check your @sj...

Access the MLML Network using GlobalProtect VPN

Network Services Network Connectivity

Privacy Notice All internet traffic to and from your computer will be routed through the MLML network while connected to the VPN. Imagine you are physically present at MLML until you Disconnect, at which point your internet traffic will no longer go through t...

Create and Manage Projects with Google Drive

G Suite Google Apps

  Documents, Sheets, Slides Documents, sheets, and slides are web-based office suite that allows users to create word documents, spreadsheets, and presentations. For more information and help visit: G Suite Google Docs G Suite Google Sheets G Suite...

Connect using Google

G Suite Google Apps

Google consists of multiple applications that are great for communication. A key component of these apps that makes them so efficient is that they connect within themselves as well. Have a video meeting call with your team? Add the link to the video meeting in...

Request Microsoft Office for State-Owned Computers

Software Microsoft Office

  Free versions of Microsoft Office are only available for state-owned computers. Discounts for MS Office for personal use are available for Faculty, Staff, and Students at SJSU and CSUMB OnTheHub. Also, see the MLML Software Availability Page. If your wor...

How to use MLML Google Calendars (link)

G Suite Google Apps

  See the Calendars page in Classrooms & Academic Technology --> Calendars & Reservations.

Making MLML Reservations

Classrooms & Academic Technology Calendars & Reservations

  Requesting a Reservation Intranet → Calendars & Reservations Rooms - Classrooms at MLML. Vehicles - MLML State Vehicles Other Resources - Special Equipment, Marine Operations, Scuba Diving Select the resource you wish to reserve ...

Set Up Duo 2-Factor Authentication

Security & Anti-Malware Duo 2-Factor Authentication

**Did you get a new phone and not setup Duo Restore beforehand? Visit our Recovering Duo 2-Factor Account page to learn how to setup Duo 2-Factor Authentication on a new device.** What is Two-Factor Authentication? Two-Factor Authentication (2FA) adds a seco...

WiFi Networks at MLML (link)

Network Services Network Connectivity

See the Network Services page on the IT Website for more information about WiFi (eduroam) as well as wired networks and support.

Determine the MAC Address and IP Address of your Computer

Network Services Network Connectivity

  Windows: Determine MAC Addresses using the Command Prompt: Open a Command Prompt: Start Menu > All Programs > Accessories > Command Prompt In the Command Prompt, type the command below and press enter: ipconfig /all Information about your c...

How to Share Large Files with People using Google Drive

Network Services File Services

  Google Drive is an excellent choice. You already have access through your SJSU email account, and the file size is essentially unlimited.Also, if you send an attachment larger than 20MB in Gmail, it will add it to your Google Drive and give you a link to th...

Connect to a File Server with a Specific Username (macOS)

Network Services File Services

  To connect to an SMB file server using a different username, you can use this procedure: In the Finder, choose the Go menu, then select Connect to Server.   Type the network address for the computer or server in the Server Address field in...

Renew your DHCP Lease (IP Address)

Network Services Network Connectivity

  Windows: Open a Command Prompt: Start Menu > All Programs > Accessories > Command Prompt In the Command Prompt, type: ipconfig /renew If issuing just the renew command doesn't work, try the following: ipconfig /release- then - ipconfig /renew ...

Password Checklist

Security & Anti-Malware

  For information about User Accounts, including SJSU and CSUMB accounts, see the User Accounts page on the IT Website. Keep in mind that your Gmail password is not necessarily the same as your MLML password. Password Checklist A strong and unique password...

Creating Posts
Creating Posts

Acceptable Use Policy for MLML

Network Services Network Connectivity

  In an effort to protect the integrity of the MLML network and to mitigate the risks and losses associated with security threats these College Security Guidelines have been developed.    Authorized Use / Access  Access to MLML's information technology res...

What is Ping and How Do I Use It?

Network Services Network Connectivity

ping is a software utility that allows you test if you can reach a host (such as another computer, or a website domain). It also measures the round-trip time between your computer and the host.   Windows: Open a command prompt. Type ping hostname.domain....

How to Disconnect from a Server or File Share

Network Services File Services

  Windows: Open a command prompt by either: Click Start > Programs > Accessories > Command prompt- or - Click Start > Run and type "cmd" (without the quotes) and click OK Type " net use " and press enter to view your active SMB connection...

MLML IT Helpdesk Ticket System User Guide

General Support Info Tech Support & Self-Support Basics

  Introduction to IT Helpdesk Tickets at MLML IT Helpdesk Tickets are submitted by users, through the HelpDesk website, to request assistance with technical issues. Once an IT Helpdesk Ticket has been submitted, they are used by the MLML IT Services team to ...

IT Helpdesk Ticket Assignment Guidelines

General Support Info Tech Support & Self-Support Basics

  The assignment of IT Helpdesk Ticket go directly to the Help Desk Administrator with the expectation that 70-80% of the tickets will be successfully resolved by the Help Desk Administrator and Help Desk Techs. These would be the "Tier 1" incidents: this inc...

How to Install a Network Printer

Printing, Print, Printers, Scanning, Co...

  macOS: NOTE: Refer to this post if you want to print to a Konica Minolta (admin/library) copier on macOS. Go to System Preferences > Printers & Scanners and click Setup Printers or the + button. Click the IP tab.                                        ...