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How to Access Duo Multi-Factor Authentication

What is Duo?

Two-Factor Authentication (MFA) adds a second layer of security to your SJSUOne account. By verifying your identity using a second factor (such as your mobile device or a key fob), MFA prevents anyone else from logging into your account, even if they know your password

Who should use Duo?

Faculty and student employeesStudent should set up Duo MFA to protect their accountsaccount and private employment information from hackersbeing hacked. It is available to all SJSU staff and students

How does Duo work?

Two-Factor Authentication combines something you know (your username and password) with something you carry (your Apple or Android smartphone, or a Hardware Token / Key-Fob), to ensure that only you can log in to your SJSUOne account. After entering your username and password you will be prompted to confirm your login, using your device

Cost
  • Using the smartphone app factor is covered by the CSU master license
  • Hardware tokens (key fobs) are purchased by SJSU and provided to you. Replacements are available for broken or lost fobs

How do I set up Duo for my account? 

  1. Fill out the access request form at the bottom of this page
    1. It may take up to 24 hours to receive access, so check your email regularly  
  2. Once you have been granted access, the process will vary depending on your choice to use a FOB or your smartphone for secondary authorization

    1. Phone authentication: If you choose to authenticate withDownload the Duo Mobilemobile Appapp on

    2. Register for SJSU Duo

      • After you register, Duo should be enabled for your Appleaccount orwithin Androidone smartphone,hour

        the
        • final
      • set-up

         

        is a self-service process. The SJSU IT Service Desk will contact you when your service has been activated. Following activation, at

        At your next web login, a series of prompts will guide you through the self service Duo Mobile enrollment processprocess. The initial enrollment should be completed by logging in from a web browser on a computer, and having your phone with you

    3. Secure

       

      login 

      FOB

        authentication: If you choose to authenticate with a hardware token (key fob), the SJSU IT Service Desk will let you know when
      • Once your hardware tokenenrollment is readycomplete, toevery be picked up. Aftertime your hardwareSJSU token has been activatedID and issuedPassword tois you,requested, you will bealso promptedget ata eachnotification pushed to your mobile device. Acknowledge this notification to complete the login to enter the special security code provided by your hardware token

        process
More Resources: 

SJSU's Duo for Students page

Duo's Guide to MFA's 

Duo's YouTube channel 

 

 

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