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Set Up Duo 2-Factor Authentication

 

First Steps:

  • Go to the SJSU Duo Page
  • Scroll down to Opt-in to Duo 2FA - ONLY Faculty & Staff
  • Select the Smartphone App option in the Duo Method section of the form.
    • Please Note: Only select the Key Fob option if you do not own a smartphone or absolutely refuse to install the Duo App on your phone. A key fob is a small physical device that displays a continuously updating passcode.
  • Enter your information and then Submit the form. Use your SJSU email in the email field. Select “College of Science” in the Division or College section:

  • Wait to receive an email from SJSU IT enabling Duo on your account
  • Once you receive the email with setup instructions, it may take 1-2 hours for the change to sync to your account

 

Install Instructions:

  • Navigate to the SJSUOne page, or any other page where you use your SJSU login credentials (eg. SJSU Email):

  • Sign In:
    • Note: You may want to use your browser’s incognito/private mode, so you don’t have to sign out where your browser is already logged in.

  • Click Setup:

  • Scroll down and click Start Setup:

  • Select Mobile phone and click Continue:

  • Enter your phone number and click Continue:

  • Select the type of phone and click Continue:

  • Search and install “Duo mobile” from your app store (Apple App Store for iOS, Google Play Store for Android), then click I have Duo Mobile:

  • Open the Duo Mobile app and tap Get Started or Add Account:

  • Allow camera permissions if you have not already and scan the QR code:

  • Once you have scanned the QR code, scroll down and click Continue:

  • Check/set device settings for Duo and click Continue to Login:

  • Congratulations, Duo should now be set up!

 

Signing In:

  • To sign in with 2-factor Authentication from your computer or other device you are signing in with, click Send Me a Push:

  • Press Approve on your phone:

  • Alternatively, click Enter Passcode:
    • Entering a passcode may be helpful in situations where the push notification won’t get through, for instance when your computer has a connection to the internet but you have no data service (cell or WiFi) on your phone.

  • Enter the passcode from Duo on your phone into the field on the device you are signing in with:

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