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Set Up Duo 2-Factor Authentication

What is Two-Factor Authentication?

Two-Factor Authentication (2FA) adds a second layer of security to your SJSUOne account. By verifying your identity using a second factor (such as your mobile device or a key fob), 2FA prevents anyone else from logging into your account, even if they know your password.

Duo 2FA only effects your SJSUOne account. Once it is set up, you must use Duo 2FA to sign-in to this account and its associated services (SJSU Gmail, SJSU @ Work, etc). It does not apply to your MLML specific credentials.

Currently, it is available to all SJSU Staff, Faculty, and Student Employees. 

 

First Steps:

  • Go to the SJSU Duo Page
  • Scroll down to Opt-in to Duo 2FA - ONLY Faculty & Staff
  • Select the Smartphone App option in the Duo Method section of the form.
    • Please Note: Only select the Key Fob option if you do not own a smartphone or absolutely refuse to install the Duo App on your phone. A key fob is a small physical device that displays a continuously updating passcode. Please submit an MLML iTicket to request a key fob.
  • Enter your information and then Submit the form. Select “College of Science” in the Division or College section:

  • Wait to receive an email from SJSU IT enabling Duo on your account
  • Once you receive the email with setup instructions, it may take 1-2 hours for the change to sync to your account

 

Install Instructions:

  • Navigate to the SJSUOne page, or any other page where you use your SJSU login credentials (eg. SJSU Gmail):

  • Sign In:
    • Note: If you are already logged in, you may want to use your browser’s incognito/private mode so that you do not have to log out and back in again.

  • Click Setup:

  • Scroll down and click Start Setup:

  • Select Mobile phone and click Continue:

  • Enter your phone number and click Continue:

  • Select the type of phone and click Continue:

  • Search and install “Duo mobile” from your app store (Apple App Store for iOS, Google Play Store for Android), then click I have Duo Mobile:

  • Open the Duo Mobile app and tap Get Started or Add Account:

  • Allow camera permissions if you have not already and scan the QR code:

  • Once you have scanned the QR code, scroll down and click Continue:

  • Check/set device settings for Duo and click Continue to Login:

  • Congratulations, Duo should now be set up!

 

Signing In:

  • To sign in with 2-factor Authentication from your computer or other device you are signing in with, click Send Me a Push:

  • Press Approve on your phone:

  • Alternatively, click Enter Passcode:
    • Entering a passcode may be helpful in situations where the push notification won’t get through, for instance when your computer has a connection to the internet but you have no data service (cell or WiFi) on your phone.

  • Enter the passcode from Duo on your phone into the field on the device you are signing in with:

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