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Using a Delegated Gmail Account

  • Delegated Gmail accounts are the secure and modern method for sharing an email address with a group of people.
  • Rather than sharing a username and password with all users of the account, it can be "delegated" to each user's personal account.
  • You'll log in to the shared inbox by launching it from your personal SJSU Gmail inbox page.
  • MLML IT will manage which users have access to the account.
  • You don't need to worry about changing the password if someone leaves your group.

 

Adding or removing a user from a shared account:

  • File an IT Help Desk Ticket.
  • Include the name and SJSU email address of the user that you wish to add or remove, as well as justification
    • e.g. "this person needs to be added to this account because they just joined our lab" or "this person needs to be removed from this account because they left their position here".

 

How to use an account that's been delegated to you:

  • When you are added to a shared account, you'll receive an email like this:

    image-1638561211599.jpg

  • Click the link under "To accept this request..."
  • Now, when you click on your profile picture at the top-right corner of your SJSU Gmail Inbox Webpage, you'll see the delegated inbox:

    image-1638561453079.png

  • Click on it to open the delegated inbox. It will appear and work just like a regular Gmail inbox.
  • Multiple people can use it at the same time.
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