Recovering Duo 2-Factor Account

 

THIS PAGE NEEDS TO BE UPDATED.

When you setup your Duo 2-Factor Account, it's important to setup Duo Restore to ensure easy account recovery if you get a new device or your account is deleted off your original device. However, if you did not enable Duo Restore before getting a new device do not fear, you can still recover your account by contacting the MLML IT Help Desk. Follow the instructions below:

 

1. FirstFile an MLML IT Ticket. Include your name, and your SJSU email address and ID number.
2. When your request is processed, you will needbe tosent contacta temporary bypass code.
   1. Visit the SJSU ITDuo DepartmentMFA
      Settings
      1. Submit request via email:page: itservicedesk@sjsu.eduhttps://sjsu.okta.com/signin/verify/duo/web
      2. InEnter this emailcode letwhen theirprompted ITfor departmenta knowDuo thatcode: 
         you

         

         have
      an
      3. Follow accountthe directions on anthe originalSJSU device but now have a new device, that you have notDuo setup Duo Restore, and you needpage to register your account onadd your new device. device as a Duo authentication device: https://www.sjsu.edu/it/services/computer-security/duo/
   2. The IT department will respond to you asking for you to verify your identity - make sure you always verify the recipient before you share any information via email. The email should come from isupport-services@sjsu.edu.
   3. Once they verify your email, they will remove your old account which will allow you to setup your new account. 
   4. To setup your new account, follow the instructions on our Set Up Duo 2-Factor Authentication page.
   5. You can also access the instructions on how to enable Duo Restore from our setup page, or directly visit the Duo Restore Help page. ***It is HIGHLY recommended that you setup Duo Restore for an easier transfer in future scenarios***