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Set Up Duo 2-Factor Authentication
**Did you get a new phone and not setup Duo Restore beforehand? Visit our Recovering Duo 2-Factor...
iTicket Assignment Guidelines
The assignment of iTickets go directly to the Help Desk Administrator with the expectation tha...
Battery Recycling
Recycle batteries and printer cartridges: There are bins in the shop for recycling old batter...
Memory Upgrade Compatibility
Many online vendors have tools you can use to identify and purchase a memory upgrade for your ...
E-Waste Procedures
When throwing away any electronics, all data/information and any tags will need to be deleted/rem...
Check your AppleCare Status
You can quickly and easily check to see whether your Mac is still covered under your AppleCare...
Scan a Document Using the Konica Minolta Copiers
The Konica Minolta copiers in the Library and the Admin Copy room can scan documents directly to ...
Create a Scan to Email Account on the Konica Minolta Copiers
Tap the touch screen to wake-up the copier If needed, tap the HOME button in the lower left...
How to Install a Network Printer
macOS: NOTE: Refer to this post if you want to print to a Konica Minolta (admin/library) copi...
MLML iTicket System User Guide
Introduction to iTickets at MLML iTickets are submitted by users, through the HelpDesk websit...
WiFi Networks at MLML (link)
See the Network Services page on the IT Website for more information about WiFi (eduroam) as well...
How to Disconnect from a Server or File Share
Windows: Open a command prompt by either: Click Start > Programs > Accessories > ...
What is Ping and How Do I Use It?
ping is a software utility that allows you test if you can reach a host (such as another computer...
Acceptable Use Policy for MLML
In an effort to protect the integrity of the MLML network and to mitigate the risks and losses...
Password Checklist
For information about User Accounts, including SJSU and CSUMB accounts, see the User Accounts ...
Renew your DHCP Lease (IP Address)
Windows: Open a Command Prompt: Start Menu > All Programs > Accessories > Command P...
Connect to a File Server with a Specific Username (macOS)
To connect to an SMB file server using a different username, you can use this procedure: In ...
How to Share Large Files with People using Google Drive
Google Drive is an excellent choice. You already have access through your MLML email account, ...
Determine the MAC Address and IP Address of your Computer
Windows: Determine MAC Addresses using the Command Prompt: Open a Command Prompt: Start Men...
Google Calendars
Manage your time and keep track of your schedule using Google Calendar. This calendar can sync...