Sign In with Duo 2-Factor Authentication

This page assumes you have previously set up Duo 2-Factor Authentication with your smartphone or a key fob. If you have not, please see our Duo Set Up Guide.

First, sign in to SJSU Normally:
  • Navigate to the SJSUOne page, or any other page where you use your SJSU login credentials (eg. SJSU Email):
SJSUOne-Sign-In.png

 

  • Sign In with your SJSU ID Number or SJSU Email Address and Password:
    • Note: If you are already logged in, you may want to use your browser’s incognito/private mode so that you do not have to log out and back in again.

 

Your browser will now bring up the Duo 2-Factor Authentication page, the method you use to sign in with Duo 2-FA will vary based on which option you select and whether you are using a smartphone or a key fob. 

These methods are outlined below.

 

Sign In with a Push Notification:

  • To sign in with 2-factor Authentication from your computer or other device you are signing in with, click Send Me a Push:

 

  • Press Approve on your phone:

 

 

Sign In with a Passcode:

  • Alternatively, click Enter Passcode:
    • Entering a passcode may be helpful in situations where the push notification won’t get through, for instance when your computer has a connection to the internet but you have no data service (cell or WiFi) on your phone.

 

  • Enter the passcode from Duo on your phone into the field on the device you are signing in with:

 

Sign in with a Key Fob Passcode:

  • On the Duo Sign in page, where it says Device, make sure the device selected is Token:
Duo-Devices.jpg
  • Press Enter a Passcode, and press the single Button on your Duo Key Fob:
Duo-Devices-Passcode-highlight.jpeg
Duo-Fob.jpg

 

  • Enter your One Time Password from the Key Fob into the passcode field and press Log In:
    • You have about 15 seconds to enter the passcode.
Duo-Fob-OTP.jpg
Duo-Token-Passcode-Login-highlighted.jpeg