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  • General Support Info

  • Tech Support & Self-Support Basics

    • IT FAQs

    • Top Ten Tech To-Dos

    • MLML Knowledge Base Guide for Viewers

    • MLML iTicket System User Guide

    • iTicket Assignment Guidelines

    • Keyboard and Mouse Shortcuts

    • IT Equipment Checkout

Books
General Support Info
Tech Support & Self-Su...

Tech Support & Self-Support Basics

Learn how to use iTickets, activate your SJSUOne Account, etc.

IT FAQs

**Select a topic from the list below or use your browser’s find function (ctrl + F, ⌘ + F) to sea...

Top Ten Tech To-Dos

  With a consistently increasing number of hacks, scams, malware and more, the Internet can feel...

MLML Knowledge Base Guide for Viewers

  MLML is using BookStack as a Knowledge Base to organize and provide information to staff, facu...

MLML iTicket System User Guide

  Introduction to iTickets at MLML iTickets are submitted by users, through the HelpDesk websit...

iTicket Assignment Guidelines

  The assignment of iTickets go directly to the Help Desk Administrator with the expectation tha...

Keyboard and Mouse Shortcuts

Keyboard and mouse shortcuts are automatically built into your computer's operating system and ca...

IT Equipment Checkout

Follow this link to the IT equipment check-out and check-in procedures from the HelpDesk Cubicle.

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Created 3 years ago by Shawn Hannah
Updated 3 years ago by Shawn Hannah
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