Tech Support & Self-Support Basics
Learn how to use iTickets, activate your SJSUOne Account, etc.
IT FAQs
**Select a topic from the list below or use your browser’s find function (ctrl + F, ⌘ + F) to sea...
Top Ten Tech To-Dos
With a consistently increasing number of hacks, scams, malware and more, the Internet can feel...
MLML Knowledge Base Guide for Viewers
MLML is using BookStack as a Knowledge Base to organize and provide information to staff, facu...
MLML iTicket System User Guide
Introduction to iTickets at MLML iTickets are submitted by users, through the HelpDesk websit...
iTicket Assignment Guidelines
The assignment of iTickets go directly to the Help Desk Administrator with the expectation tha...
Keyboard and Mouse Shortcuts
Keyboard and mouse shortcuts are automatically built into your computer's operating system and ca...
IT Equipment Checkout
Follow this link to the IT equipment check-out and check-in procedures from the HelpDesk Cubicle.