General Support Info
Information on tech support and self-support basics.
Tech Support & Self-Support Basics
Learn how to use IT Helpdesk Tickets, activate your SJSUOne Account, etc.
IT FAQs
**Select a topic from the list below or use your browser’s find function (ctrl + F, ⌘ + F) to sea...
Top Ten Tech To-Dos
With a consistently increasing number of hacks, scams, malware and more, the Internet can feel...
MLML Knowledge Base Guide for Viewers
MLML is using BookStack as a Knowledge Base to organize and provide information to staff, facu...
IT Helpdesk Ticket System User Guide
Introduction to IT Helpdesk Tickets IT Helpdesk Tickets are submitted by users, through the He...
IT Helpdesk Ticket Assignment Guidelines
The assignment of IT Helpdesk Ticket go directly to the Help Desk Administrator with the expec...
Keyboard and Mouse Shortcuts
Keyboard and mouse shortcuts are automatically built into your computer's operating system and ca...
IT Equipment Checkout
Follow this link to the IT equipment check-out and check-in procedures from the HelpDesk Cubicle.