Cisco Phone & Voicemail Quick Tips
A great guide for operating Cisco phones can be found here, however below you will find tips on how to perform the most common functions.
Make a call
Internal: simply dial the full number or 1 + the 4-digit extension
External: dial 71 + the full number (including area code)
Access your phone history
Select Applications , then call history
Place a call on hold
To resume the call, press the Resume soft key
Transfer a call
Select transfer , dial the number, press the transfer button again
Start a conference call
Select Conference , dial the new participant, press the conference button again
Silence the ringer
Press the volume button down once
Change Voicemail Pin/Password
Select Voice Mail and enter your current pin
Press 4 > 3 > 1
Enter a new pin and press #
Enter the new pin again to confirm it and press #
Access your voicemail
Select Voice Mail Enter your pin
Change your name in your voice mail greeting
Select Voice Mail and enter your pin
Press 4 for Setup Options
Press 3 for Preferences
Press 2 for Recorded Name
Follow the prompts
Add speed dial numbers to your phone
Speed Dial configuration must be performed by the phone system administrator.
Please submit an iTicket to request speed dials for your phone. Each phone can have up to 4 speed dials.
Please provide the number and the name you want associated with each number.
Additional useful information is available on the SJSU IT website.
More information about the Cisco voicemail system is available, here.