IT FAQs
**Select a topic from the list below or use your browser’browser’s find function (ctrl + F, ⌘ + F) to search for a keyword**
First Day Setup
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Q: What are some important links to get me started at MLML?
A: Here are some links to get you started:
- MLML Intranet
- Has links to many of the resources you will need here at MLML.
- Knowledge Base
- A repository of IT Information, Guides, and FAQs.
- IT Website
- The IT Department website, also a great resource for IT Information and links.
- IT Help Desk
- Where to go for help if you are having IT problems requiring assistance.
- Be sure to check out the Knowledge Base and IT Website first!
- Canvas - The location for the online components of your classes.
- Populi
- Manage your class schedule, and review equipment checkouts from the Help Desk.
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Q: How do I connect to the MLML WiFi?
A: How to connect to the MLML WiFi
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Q: How do I access the MLML Intranet?
A: MLML Intranet or select the the My MLML menu tab on the the main website.
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Q: How do I access the MLML Knowledge Base?
A: There are a few ways to get there: Type in ““kb/”” into your browsers address bar and and press enter, select the Knowledge Base icon on the the Intranet, or go here: Knowledge Knowledge Base.
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Q: How do I access the iTicket system?
A: IT Help Desk or select the IT Help Desk icon on the the Intranet.
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Q: How do I access Canvas?
A: Use this Canvas link.
Also check out these Canvas Resources for more info about Canvas.
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Q: How do I access Populi?
A: Populi Site or select the Populi icon on the the Intranet.
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Q: How do I get help with Populi?
A: Populi Support Website
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Q: What is my 9-digit SJSU ID Number?
A: How do I find my 9 digit SJSU ID
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Q: How do I activate my one.SJSU Account?
A: one.SJSU Information
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Q: How do I find my CSUMB ID (aka Otter ID)?
A: Go to this website, and use the form at the bottom to look up your Otter ID: CSUMB IT Accounts and Passwords
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Q: What Hardware is available for checkout and where do I pick it up?
A: Browse our hardware available on the the Populi Catalog.
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Q: As a student, how do I install Microsoft Office?
A: Microsoft Office Installation for Students
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Q: Is there an iTicket system User Guide?
A: MLML iTicket System User Guide
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Email
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Q: If I want to email all of the students in my incoming class, is there a specific specific mailing list for that? If not, where can I find all of their email addresses?
A: There are no separate email lists for incoming cohorts.
There are 2 student email lists:
- students@mlml.calstate.edu: includes all MLML students
- msms@mlml.calstate.edu: includes only MLML masters students
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Q: What if I want to email all of the students in my lab? My classes?
A: Each lab at MLML has an email list (aka Google Group) which includes the the faculty advisor and all the students in the lab. A list of the MLML Google Groups Groups are located located here. Currently, classes do not have their own lists. You will need to to need to email your classmates individually.
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Q: What are all the Google Groups here at MLML? Is there a list of all of them?
A: To see the full list of MLML Google Groups visit the the Google Group Directory page.
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Gmail & Google
Network
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Q: How do I connect to the MLML WiFi?
A: If the MLML WiFi login page (aka captive portal) does not load, you can go to to https://1.1.1.1 in your web browser to access the login page.
eduroam - use your SJSUID (9 digit #) or OtterID@csumb.edu as the the username and your associated password.
moss-guest guest - enter your email
For more information visit: How to connect to the MLML WiFi
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Q: Which WiFi network should I connect to?
A: MLML Students: connect to the the eduroam network.
Faculty & Staff: connect to the the eduroam network.
Visitors: All visitors should connect to the the moss-guest network.
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Q: What other networks are offered at MLML?
A: Refer to our our Network Services Page.
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Q: What is my IP or MAC Address on the local WiFi Network?
A: Determine the MAC address and IP address of your computer
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Hardware
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Q: What are some hardware upgrades that I can do for my own computer?
A: Information about upgrading your computer's hardware
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Q: How do I check out hardware?
A: Submit an iTicket with the request type as "Hardware." Provide a brief description what you need and how long you need it for. Once we have received your request, we will let you know when you can come by and pick it up at the HelpDesk. Visit our our Equipment Checkout page for more information.
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Q: What items are available for checkout?
A: Login to your Populi account, navigate to the the Catalog page under the Library tab, and browse the hardware resources we offer for checkout. Visit our our Equipment Checkout Page for more information.
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Q: How do I upgrade my workstation as an employee of SJSU?
A: The SJSU Workstation Refresh Program provides Faculty and Staff to upgrade their computer workstation every 4 years. To learn more visit our our Workstation Configuration Page.
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Q: What is Populi and how do I access it?
A: Populi is MLML’MLML’s Student Information System.
You can access Populi by logging in here: https://mlml.populiweb.com/ or selecting the the Populi menu icon from the the Intranet.
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Q: What is the purpose of My Profile in Populi? How will it aid my experience experience at MLML?
A: Your Your profile in Populi contains your personal contact information as well as your emergency contact information. This information is private and will be used to contact you and/or your designated contacts in the event of an emergency.
Please be sure to keep this information up to date. In addition, Populi has a catalog of items available for checkout in the Library section for technical needs.
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Q: How should I set up Populi in order to get the most help/use of it during my my time at MLML?
A: Add personal information such as emergency contact info, verified text message message number, personal email, etc. Additionally, students may utilize Populi by creating to-do do lists, managing their calendars and personal files, and creating events.
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Q: If I want to switch courses that I am enrolled in, do I need to do so with my my consortium campus or MLML first?
A: It is recommended that students switch courses at their consortium campus first.
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Q: How do I drop/add courses for MLML in Populi?
A: In order to drop/add/switch a course, login to to Populi. Then, navigate to My Profile →Profile → Registration. Select the trash can under "Remove" to remove a class from "My Courses". Select the "+" under "Enroll" in "Available Courses" to add a course.
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Security
Electronic PDFs
Printers
Seminar Room
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Q: Is there a guide for Seminar Room presenters?
A: Seminar Room Presenter's Guide.
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Q: How do I set up the Seminar room Audio System?
A: Please submit an iTicket. The IT department will get the audio system set up and ready ready for you.
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Q: Is there a guide for troubleshooting the Seminar Room equipment?
A: Seminar Room Equipment Troubleshooting Guide.
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Q: How do I reserve the seminar room?
A: Go to the the Calendars & Reservations tab on the the Intranet.
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Q: How do I convert my powerpoint to widescreen (16:9)?
A: When presenting in the seminar room, for recording purposes the best screen size is widescreen (16:9).
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Open your powerpoint.
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Select the Design Tab.
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Select Slide Size and click on widescreen (16:9).
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Phones & Faxing
Zoom
Image Use and Management
