Cisco Phone & Voicemail Quick Tips

A great guide for operating Cisco phones can be found here, however below you will find tips on how to perform the most common functions.

1. Make a call
   Internal: simply dial the full number or 1 + the 4-digit extension
   External: dial 71 + the full number (including area code)
   
   
2. Access your phone history
   Select Applications , then call history
   
   
3. Place a call on hold
   Select Hold
   To resume the call, press the Resume soft key
   
   
4. Transfer a call
   Select transfer , dial the number, press the transfer button again
   
   
5. Start a conference call
   Select Conference , dial the new participant, press the conference button again
   
   
6. Silence the ringer
   Press the volume button down once
   
   
7. Change Voicemail Pin/Password
   Select Voice Mail and enter your current pin
   Press 4 > 3 > 1
   Enter a new pin and press #
   Enter the new pin again to confirm it and press #
   
   
8. Access your voicemail
   Select Voice Mail Enter your pin
   
   
9. Change your name in your voice mail greeting
   Select Voice Mail and enter your pin
   Press 4 for Setup Options
   Press 3 for Preferences
   Press 2 for Recorded Name
   Follow the prompts
   
   
10. Add speed dial numbers to your phone
    Speed Dial configuration must be performed by the phone system administrator.
    Please submit an IT Helpdesk Ticket to request speed dials for your phone. Each phone can have up to 4 speed dials.
    Please provide the number and the name you want associated with each number.

Additional useful information is available on the SJSU IT website.

More information about the Cisco voicemail system is available, here.