Software
Learn what software is available and the installation processes.
General Software
Software Availability (link)
See the Software Availability page on the IT Website.
Service Level Agreements
Public/Outside Groups: Wifi Guests and outside groups are able to access and connect to the M...
How to Register for & Purchase Software from the Spartan Store
The SJSU Spartan Store has a wide selection of software available to staff and faculty at sign...
Flickr FAQ
Flickr is an image and video hosting site. You can create galleries, edit your images, share them...
Import and export Firefox bookmarks
Import bookmarks into Firefox:(Restore backed-up or migrated bookmarks) Open Firefox. Select ...
Installing Web Browser Extensions: Google Chrome, Safari, FireFox
Web browser extensions are popular add-ons that can aid in your day-to-day online activities and ...
Recommended Software (link)
Check out some software we recommend on our Recommended Software Page
Remote Software & Computer Access Procedure
There are times when you need to use a certain software application or device but do not have phy...
General Software Information Reference Page (Link)
Follow this link to our Software landing page to find helpful links about software available to you.
Operating Systems
Find information about different operating systems.
Recommended Operating Systems: MacOS & Windows
IT highly recommends using either macOS or Windows 10 operating systems. Keeping your operating s...
Computer Backup
Quick Tips: How often should I backup my computer? It is re...
Computer Storage Management
NOTE: For image management, see our Image Management, Search, & Use Best Practices Page. ...
Computer Performance
macOS macOS is Apple’s operating system for all Mac de...
Change your macOS Login Password
macOS How to change your macOS Login Password
Change your Windows 10 Login Password
Windows 10 If you use a Microsoft account on your Windows 10 computer, you need to follow the...
Backing Up with Windows File History
Windows File History is a backup solution included with Windows 10 that behaves similarly t...
Change the Default Application Associated with a File Type
Windows Right-click on the file you want to open. Mouse over the Open With... menu option, a...
How do I install device drivers?
Identify the device (Windows) Determine the make and model of the device for which you want t...
Help for New Mac Users
A good place to start is Apple's Mac 101 web site:http://www.apple.com/support/mac101/
Start your Windows Computer in Safe Mode
As of Windows 10, Windows will automatically start in Safe Mode if it detects that you are una...
macOS Startup Key Commands
One of the features of macOS is the ability to issue commands during the startup of the macOS to...
Use VirtualBox to Create a Windows Virtual Machine
Download VirtualBox: https://www.virtualbox.org/wiki/Downloads Instructions for creating a...
Create a Disk Image Backup with Macrium Reflect
Creating a disk image is a great way to keep your computer and files backed up. This is one of tw...
Cloud Backup (Google Drive & OneDrive)
WHY Google Drive? Some of the BENEFITS include: Platform non-specific (Windows, Mac, Linux, ...
Microsoft Office
Information on installing and using Word, Excel, and Powerpoint.
Request Microsoft Office for State-Owned Computers
Free versions of Microsoft Office are only available for state-owned computers. Discounts for...
Microsoft Office Installation for Students
Note: If you are a student currently enrolled at MLML through SJSU or CSUMB, you can download Mic...
Microsoft Office 365 Info and Tutorials
Microsoft Office 365: https://www.office.com/ http://www.microsoft.com/mac/ https://suppo...
Configure Office to Save in Compatibility Mode
Word 2011 and 2016: Open Word, click on File > Preferences... > Save. Change th...
OneDrive Image Management FAQ
OneDrive is a cloud storage system by Microsoft as part of its suite of Office Online services. Y...
Using PowerPoint's Presenter View
Utilizing 2 monitors, and in this case a laptop with a VGA output, you can view all of your sl...
Saving a Portable PowerPoint Presentation
Portable PowerPoint Presentations: If you will be presenting on a different computer than the...
How do I Uninstall Office?
Windows: Select the Start button, then select Settings > Apps. Choose the program you want to...
Word, Excel, or PowerPoint Crashes or Freezes (macOS)
What does this procedure actually do and why am I doing it?You are essentially testing your Offic...
Converting your PowerPoint Presentation to Widescreen (16:9)
When presenting in the seminar room, for recording purposes the best presentation size is wide...
Convert Columns to Rows, or Rows to Columns using Excel
Instructions for using the "Transpose" command to manipulate data are located here:https://sup...
Adobe
Information about Adobe Acrobat, the Adobe Creative Cloud package, and PDFs
Adobe Creative Cloud Information & Installation
The Adobe Creative Cloud (CC) Package provides many creative editing tools for Windows and OS X i...
Save a Document or Image as an Adobe PDF
Images Windows Open the image you want to convert to a PDF Right click on the image and sele...
Convert a document to a fillable PDF form using Adobe Acrobat
This procedure has been verified on Adobe Acrobat 8 Professional:(The procedure outlined should w...
How to Fill PDFs Electronically Using Adobe Reader
When having to fill out a PDF form, some forms can be filled electronically. If your PDF form is ...
Adobe Acrobat
Adobe Acrobat is an application that allows you to connect with your documents, access essential ...
ArcGIS
Learn how to install, update a license, and enable toolboxes/extensions.
Statistics Software
Information about R, SPSS, etc.
Install SPSS v.25 (PASW Statistics) Windows and Mac OS
Step 1: Submit an iTicket to request SPSS v.25 Step 2: Install From the files shared with y...
License SPSS v.25 (PASW Statistics) Windows and Mac OS
Licensing After selecting to start the Licensing Authorization Wizard, a Licensing window shou...
R - The open source alternative
Commercial software can be prohibitively expensive. Therefore, we strongly encourage you to try t...
Install and License Resampling Stats 4.0 - Excel Add-in
Already installed but need a license? NOTE: Submit a Help Desk ticket to get a license key. Ru...
JMP Pro
JMP Pro 13 Licenses are no longer available from MLML. If you'd like to download JMP visit SJSU O...
How to Install MatLab
Login to the San Jose State University MATLAB Portal. NOTE: You will need to create a MathWo...