Reset your SJSUOne Password

If you forget your SJSUOne password you will not be able to access any of SJSUs services including Gmail, Google Drive, DocuSign, Zoom, etc. Follow the instructions below to reset your password.


  1. Navigate to the SJSUOne Set/Reset Password webpage
  2. Enter you SJSU ID
  3. Accept the CSU Responsible Use Policy
  4. Click Continue
  5. Under Option 1, Enter your birth date and the last 4 digits of your SSN

    password.png
  6. Click Continue
  7. Type your new password
  8. Type your new password again to confirm
  9. Click Continue

    password2.png