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IT FAQs
**Select a topic from the list below or use your browser’s find function (ctrl + F, ⌘ + F) to sea...
Meeting Owl - Quick Start Guide (Dry Classroom / Think Tank)
The Meeting Owl Pro is a 360 degree camera with microphone for video conferencing. The Meeting Ow...
Connecting to MLML Wireless Networks and WiFi
eduroam (recommended) "eduroam" enables MLML staff, faculty, and students (as well as other CSU ...
Using a Delegated Gmail Account
If you are a user or requester of a delegated account, please read all the information on this pa...
General Procedure for Remote Seminars/Defenses
This guide provides basic procedure for giving remote presentations at MLML. There is information...
Transferring Media and Clearing SD Cards
After using any of IT's cameras for recording class content it is important to transfer the media...
Gmail Overview
IT has created multiple pages to help you configure and use your Gmail account. These pages can b...
Recovering Duo 2-Factor Account
When you setup your Duo 2-Factor Account, it's important to setup Duo Restore to ensure easy ac...
Workstation Refresh Program
Details on the workstation refresh program can be found at Workstation Refresh Program. For addi...
Seminar Room Equipment Troubleshooting Guide
For information about using the seminar room, visit our Seminar Room Presenter's Guide For inf...
Manage Google Groups
Google Groups are communication groups that are primarily used as email lists at MLML. Some G...
Secure Password Storage & Management
There are several effective methods for securely storing and managing multiple passwords. Each me...
IT Equipment Checkout
Quick Tips: Common IT related items available for checkout can be found in the IT ...
Google Calendars
Manage your time and keep track of your schedule using Google Calendar. This calendar can sync ...
IT Helpdesk Ticket System User Guide
Introduction to IT Helpdesk Tickets IT Helpdesk Tickets are submitted by users, through the He...
Set Up Duo 2-Factor Authentication
**Did you get a new phone and not setup Duo Restore beforehand? Visit our Recovering Duo 2-Factor...
Cloud Backup - Microsoft OneDrive
Installing and Backing up FILES on Microsoft OneDrive: Windows Computer If you are using a SJSU-...
Cloud Backup - Google Drive
WHY Google Drive/ OneDrive? Some of the BENEFITS include: Platform non-specific (Windows, Ma...
General Software Information Reference Page (Link)
Follow this link to our Software landing page to find helpful links about software available to you.
Remote Software & Computer Access Procedure
There are times when you need to use a certain software application or device but do not have phy...