Recently Updated Pages

How do I get a new key or new access?

If you already were issued a key card and it has been lost or stolen please email James Cochran j...

Access the SJSU Network using AnyConnect VPN

WARNING: Please note that all network traffic on your computer will go through the SJSU network w...

Individual Classroom Technology Guide

  Adapters and cables can be checked out from the IT Help Desk in order to connect a personal la...

Service Level Agreements

Public/Outside Groups: Wifi Guests and outside groups are able to access and connect to the M...

How to Use the Meeting Owl Pro

The Meeting Owl Pro is a 360degree camera/microphone for video conferencing and remote instructio...

How to Use the Whiteboard Owl

The Whiteboard Owl is camera for capturing video of a whiteboard for conferencing and remote inst...

IT FAQs

**Select a topic from the list below or use your browser’s find function (ctrl + F, ⌘ + F) to sea...

Reset User Account Password

This is an informational page that will give you directions on how to reset the password for your...

MLML iTicket System User Guide

  Introduction to iTickets at MLML iTickets are submitted by users, through the HelpDesk websit...

iTicket Assignment Guidelines

  The assignment of iTickets go directly to the Help Desk Administrator with the expectation tha...

Social Media Overview & Policies

Compiled by Lauren Cooley (08/2020). Some material from IT's social media meeting notes. Socia...

Access the MLML Network using GlobalProtect VPN

Privacy Notice All internet traffic to and from your computer will be routed through the MLML ne...

E-Waste Procedures

When throwing away any electronics, all data/information and any tags will need to be deleted/rem...

Forward email from your MLML account to your SJSU account

How do I know when I'm done setting up forwarding? You disabled any forwarding from SJSU to MLML...

Computer Performance

This is a copy of the Computer Performance page located in the Software book under Operating Syst...

Remote Teaching & A/V Recording Equipment List

For Checkout: For information regarding check-out/in of the following equipment, visit this KB...

Installing Admin/Library Konica Minolta Copiers (macOS)

IMPORTANT: There are three parts to this process: Downloading the Konica Minolt...

How to Install MatLab

Login to the San Jose State University MATLAB Portal. NOTE: You will need to create a MathWo...

Adobe Creative Cloud Information & Installation

The Adobe Creative Cloud (CC) Package provides many creative editing tools for Windows and OS X i...

Installing Admin/Library Konica Minolta Copiers (Windows)

IMPORTANT: There are three parts to this process: Downloading the Konica Minolt...